At a Glance
- Tasks: Manage operations and customer service for a premium drinks brand.
- Company: Join House of Decant, a fast-paced and customer-focused company.
- Benefits: Earn £30,000+, receive wine education, and enjoy a dynamic work environment.
- Other info: Opportunity to grow in a vibrant industry with a focus on quality.
- Why this job: Be part of a team that delivers exceptional customer experiences and resolves challenges.
- Qualifications: 2-5 years in operations or customer service with strong organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
Are you highly organised, customer-obsessed, and thrive in a fast-moving environment? House of Decant is looking for an Operations & Customer Service Coordinator to join the team.
The Role
You'll own the day-to-day operational execution across inventory, logistics, customer service, and fulfilment. Working closely with buying, warehouse, and logistics teams, you'll make sure products are set up correctly, stock is where it needs to be, and customers receive a premium, concierge-level experience.
What You'll Be Doing
- Customer Service
- Own all customer service across email, live chat, and support platforms
- Handle queries, complaints, delivery issues, and order questions quickly and professionally
- Continuously improve workflows and FAQs
- Escalate complex issues and see them through to full resolution
- Inventory & Stock
- Maintain accurate stock levels across multiple locations
- Manage inter-location transfers and flag shortages or discrepancies
- Work with warehouse teams to resolve fulfilment issues fast
- Product & Listings
- Set up and maintain product listings, SKUs, images, and pricing
- Ensure everything is accurate and live on time
- Suppliers & Purchase Orders
- Support PO creation, tracking, and supplier follow-ups
- Keep accurate records of orders, deliveries, and invoices
- Logistics & Fulfilment
- Coordinate inbound shipments and stock transfers
- Proactively identify and resolve fulfilment issues
What We're Looking For
- 2–5 years in operations, customer service, inventory, or e-commerce
- Sharp attention to detail and strong organisational skills
- Confident across multiple systems and processes
- Excellent communicator, written and verbal
- A proactive problem-solver who owns their workload
- Experience with customer support platforms is a bonus
What's On Offer
- £30,000+ salary
- WSET wine education and training supported
- A varied, impactful role at a premium drinks brand
Interested? Click Apply to submit your application directly through LinkedIn.
Operations & Customer Service Coordinator – House of Decant in Slough employer: Decant Group
At House of Decant, we pride ourselves on fostering a dynamic and supportive work environment where employees are encouraged to grow and develop their skills. As an Operations & Customer Service Coordinator, you'll enjoy a competitive salary, comprehensive training in WSET wine education, and the opportunity to make a significant impact within a premium drinks brand. Join us in a fast-paced setting that values customer obsession and operational excellence, ensuring you have the tools and support needed for a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Customer Service Coordinator – House of Decant in Slough
✨Tip Number 1
Get to know the company! Research House of Decant and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries and complaints, it’s crucial to articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed inventory or resolved customer issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations & Customer Service Coordinator – House of Decant in Slough
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your organisational skills in your application. We want to see how you manage tasks and keep everything running smoothly, especially in a fast-paced environment like ours.
Customer Service is Key:Since this role is all about customer service, share examples of how you've handled customer queries or complaints in the past. We love seeing candidates who are genuinely customer-obsessed!
Be Detail-Oriented:Pay attention to the details in your application. Whether it's your CV or cover letter, we appreciate candidates who can demonstrate sharp attention to detail, just like we do in our operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Decant Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the Operations & Customer Service Coordinator role. Familiarise yourself with the company's products, their customer service approach, and how they handle logistics. This will show that you're genuinely interested and prepared.
✨Showcase Your Organisational Skills
Since this role requires sharp attention to detail and strong organisational skills, be ready to share specific examples from your past experiences. Think about times when you successfully managed inventory or resolved customer issues quickly and efficiently.
✨Communicate Clearly
As an excellent communicator, you'll need to demonstrate your verbal and written skills during the interview. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common customer service scenarios to showcase your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
