At a Glance
- Tasks: Manage operations and customer service for a premium drinks brand.
- Company: Join House of Decant, a fast-paced and customer-focused team.
- Benefits: Competitive salary, WSET wine education, and a dynamic work environment.
- Other info: Exciting opportunities for growth and development in a unique sector.
- Why this job: Be part of a vibrant team and enhance customer experiences in the drinks industry.
- Qualifications: 2-5 years in operations or customer service with strong organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
Are you highly organised, customer-obsessed, and thrive in a fast-moving environment? House of Decant is looking for an Operations & Customer Service Coordinator to join the team.
The Role
You’ll own the day-to-day operational execution across inventory, logistics, customer service, and fulfilment. Working closely with buying, warehouse, and logistics teams, you’ll make sure products are set up correctly, stock is where it needs to be, and customers receive a premium, concierge-level experience.
What You’ll Be Doing
- Customer Service
- Own all customer service across email, live chat, and support platforms
- Handle queries, complaints, delivery issues, and order questions quickly and professionally
- Continuously improve workflows and FAQs
- Escalate complex issues and see them through to full resolution
- Inventory & Stock
- Maintain accurate stock levels across multiple locations
- Manage inter-location transfers and flag shortages or discrepancies
- Work with warehouse teams to resolve fulfilment issues fast
- Product & Listings
- Set up and maintain product listings, SKUs, images, and pricing
- Ensure everything is accurate and live on time
- Support PO creation, tracking, and supplier follow-ups
- Keep accurate records of orders, deliveries, and invoices
- Coordinate inbound shipments and stock transfers
- Proactively identify and resolve fulfilment issues
What We’re Looking For
- 2–5 years in operations, customer service, inventory, or e-commerce
- Sharp attention to detail and strong organisational skills
- Confident across multiple systems and processes
- Excellent communicator, written and verbal
- A proactive problem-solver who owns their workload
- Experience with customer support platforms is a bonus
What’s On Offer
- WSET wine education and training supported
- A varied, impactful role at a premium drinks brand
Interested? Click Apply to submit your application directly through LinkedIn.
Operations & Customer Service Coordinator – House of Decant employer: Decant Group
At House of Decant, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. As an Operations & Customer Service Coordinator, you will benefit from comprehensive WSET wine education and training, alongside opportunities for personal and professional growth within a premium drinks brand. Our culture emphasises collaboration and excellence, ensuring that every team member plays a vital role in delivering a concierge-level experience to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Customer Service Coordinator – House of Decant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not rehearsed. Use examples from your past experiences that highlight your skills in operations and customer service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations & Customer Service Coordinator – House of Decant
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your organisational skills in your application. We want to see how you manage tasks and keep everything running smoothly, just like you would in the role!
Customer Service Focus:Since this role is all about customer service, share examples of how you've handled customer queries or complaints in the past. We love seeing that customer-obsessed attitude!
Attention to Detail is Key:Don’t forget to showcase your attention to detail! Whether it’s managing stock levels or ensuring product listings are accurate, we need to know you can spot the little things that matter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Decant Group
✨Know Your Stuff
Before the interview, make sure you understand House of Decant's operations and customer service approach. Familiarise yourself with their products and any recent news about the company. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Organisational Skills
Since the role requires sharp attention to detail and strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Obsession
Be ready to discuss how you’ve handled customer queries and complaints in previous roles. Highlight specific instances where you went above and beyond to ensure a premium experience for customers. This aligns perfectly with what House of Decant is looking for.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for inventory management, or how they measure customer satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
