At a Glance
- Tasks: Manage operations and customer service for a premium drinks brand.
- Company: Join House of Decant, a fast-paced and customer-focused company.
- Benefits: Earn £30,000+, receive wine education, and enjoy a dynamic work environment.
- Other info: Great opportunity for growth in a vibrant industry.
- Why this job: Be the go-to person for customer satisfaction and operational excellence.
- Qualifications: 2-5 years in operations or customer service with strong organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
Are you highly organised, customer-obsessed, and thrive in a fast-moving environment? House of Decant is looking for an Operations & Customer Service Coordinator to join the team.
The Role
You'll own the day-to-day operational execution across inventory, logistics, customer service, and fulfilment. Working closely with buying, warehouse, and logistics teams, you'll make sure products are set up correctly, stock is where it needs to be, and customers receive a premium, concierge-level experience.
What You'll Be Doing
- Customer Service
- Own all customer service across email, live chat, and support platforms
- Handle queries, complaints, delivery issues, and order questions quickly and professionally
- Continuously improve workflows and FAQs
- Escalate complex issues and see them through to full resolution
- Inventory & Stock
- Maintain accurate stock levels across multiple locations
- Manage inter-location transfers and flag shortages or discrepancies
- Work with warehouse teams to resolve fulfilment issues fast
- Product & Listings
- Set up and maintain product listings, SKUs, images, and pricing
- Ensure everything is accurate and live on time
- Suppliers & Purchase Orders
- Support PO creation, tracking, and supplier follow-ups
- Keep accurate records of orders, deliveries, and invoices
- Logistics & Fulfilment
- Coordinate inbound shipments and stock transfers
- Proactively identify and resolve fulfilment issues
What We're Looking For
- 2–5 years in operations, customer service, inventory, or e-commerce
- Sharp attention to detail and strong organisational skills
- Confident across multiple systems and processes
- Excellent communicator, written and verbal
- A proactive problem-solver who owns their workload
- Experience with customer support platforms is a bonus
What's On Offer
- £30,000+ salary
- WSET wine education and training supported
- A varied, impactful role at a premium drinks brand
Interested? Click Apply to submit your application directly through LinkedIn.
Operations & Customer Service Coordinator – House of Decant in London employer: Decant Group
At House of Decant, we pride ourselves on fostering a dynamic and supportive work environment where employees are encouraged to grow and develop their skills. As an Operations & Customer Service Coordinator, you'll enjoy a competitive salary, comprehensive training in WSET wine education, and the opportunity to make a meaningful impact within a premium drinks brand. Join us in a fast-paced setting that values customer obsession and operational excellence, ensuring you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Customer Service Coordinator – House of Decant in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and customer service approach so you can show how you’d fit right in and contribute to their success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to operations and customer service. We want you to feel confident and ready to showcase your skills and experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the House of Decant team.
We think you need these skills to ace Operations & Customer Service Coordinator – House of Decant in London
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your organisational skills in your application. We want to see how you manage multiple tasks and keep everything running smoothly, just like you'll need to do in this role!
Customer Service is Key:Since this role is all about customer service, share specific examples of how you've handled customer queries or complaints in the past. We love seeing how you’ve gone above and beyond to ensure a great experience!
Be Detail-Oriented:Attention to detail is crucial for this position. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is accurate and polished.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Decant Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations & Customer Service Coordinator role. Familiarise yourself with the key responsibilities like managing inventory and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires sharp attention to detail and strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Customer Scenarios
Expect questions about customer service scenarios. Think of times when you handled difficult customers or resolved complaints effectively. Highlight your proactive problem-solving approach and how you ensured a premium experience for customers.
✨Familiarise Yourself with Relevant Tools
If you have experience with customer support platforms or inventory management systems, be ready to discuss them. If not, do a bit of research on common tools used in the industry. Showing that you're tech-savvy and willing to learn can set you apart from other candidates.
