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- Tasks: Shape the future of AI solutions and drive value for enterprise customers.
- Company: Join Decagon, a leading conversational AI platform transforming customer experience.
- Benefits: Enjoy medical benefits, flexible vacation, and daily meals in a vibrant office.
- Why this job: Be at the forefront of AI innovation and make a real impact in tech.
- Qualifications: 4-6 years in sales engineering with strong communication and teamwork skills.
- Other info: Dynamic startup environment with opportunities for growth and collaboration.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.
About The Role: Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre‑sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value‑based solutioning and integration of Decagon’s AI‑native platform into complex customer ecosystems.
You May Be a Good Fit If You:
- 4‑6 years of customer facing experience in a sales engineering (pre‑sales) role
- Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
- Create and architect generative AI experiences for our customer’s end users
- Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
- Communicate complex technical concepts clearly to diverse stakeholders, including C‑level decision makers, business users, and engineering stakeholders
- Strong interpersonal and teamwork skills
- Functional understanding of GTM systems and workflows
Even Better If You:
- 2+ years of AI sales engineering experience
- Experience in a high‑growth startup environment
Benefits:
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Engineering and Information Technology; Industry: Software Development
Location: London Area, United Kingdom
Senior Solutions Engineer employer: Decagon
Contact Detail:
Decagon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solutions Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Decagon on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding Decagon's AI solutions inside out. Dive into their website, explore case studies, and think about how your skills can add value to their mission.
✨Tip Number 3
Show off your problem-solving skills during interviews! Be ready to discuss past projects where you’ve created tailored solutions, especially in customer-facing roles. This will resonate well with their focus on delivering value.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can keep you top of mind. Plus, it shows you’re genuinely interested in joining the team!
We think you need these skills to ace Senior Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Solutions Engineer. Highlight your customer-facing experience and any relevant AI projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about AI and how you can contribute to Decagon's mission. Keep it concise but impactful, and don’t forget to mention your teamwork skills!
Showcase Your Technical Skills: In your application, be sure to highlight your technical expertise, especially in pre-sales engineering and generative AI. We love seeing examples of how you've communicated complex concepts to diverse stakeholders—this is key for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Decagon!
How to prepare for a job interview at Decagon
✨Know Your Stuff
Make sure you understand Decagon's AI-powered solutions inside and out. Familiarise yourself with their platform, the technology behind it, and how it integrates into customer ecosystems. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Tailor Your Examples
Prepare specific examples from your past experiences that demonstrate your skills in pre-sales engineering and customer engagement. Highlight situations where you've successfully partnered with Account Executives or created tailored solutions for clients. This will showcase your ability to drive value-based solutioning.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. Since you'll be dealing with diverse stakeholders, including C-level decision makers, being able to communicate effectively is crucial. Consider doing mock interviews with friends or colleagues to refine your communication style.
✨Embrace the Company Culture
Familiarise yourself with Decagon's values: customers are everything, relentless momentum, winner’s mindset, and stronger together. During the interview, reflect these values in your answers and demonstrate how you align with their commitment to excellence and teamwork.
