At a Glance
- Tasks: Lead the development of cutting-edge AI agents for top companies.
- Company: Join Decagon, a leader in conversational AI with major clients like Duolingo and Notion.
- Benefits: Enjoy flexible vacation, daily meals, and competitive salary with equity options.
- Other info: Ideal for those who thrive in fast-paced, dynamic environments.
- Why this job: Make a real impact in AI while collaborating with diverse teams and innovative clients.
- Qualifications: 4+ years in product management or related fields; strong technical and communication skills required.
The predicted salary is between 145000 - 200000 £ per year.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
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Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
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Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
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Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
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Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
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Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
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Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
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6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
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A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
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Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
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Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
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Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
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A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
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An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
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Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Compensation
£145k – £180K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
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Medical, Dental, and Vision benefits for you and your family
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Life Insurance and Disability Benefits
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Retirement Plan (e.g., 401K, pension)
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Parental Leave
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Fertility and family building benefits through Carrot
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Monthly stipend to support your wellness, lifestyle, and work-life balance
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Daily lunches and snacks in the office to keep you at your best
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Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Senior Agent Product Manager in London employer: Decagon
Decagon is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, we offer extensive training opportunities and a generous vacation policy, ensuring a healthy work-life balance. Join us to be part of a dynamic team where your contributions directly impact customer success and product development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Agent Product Manager in London
✨Tip Number 1
Familiarise yourself with the latest trends in AI and conversational agents. Understanding the current landscape will not only help you during interviews but also demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the AI and product management space. Attend industry events or webinars to connect with potential colleagues and learn more about Decagon's culture and values.
✨Tip Number 3
Prepare to discuss specific examples of how you've tackled complex business problems in your previous roles. Highlighting your problem-solving skills will show that you're ready to take on the challenges at Decagon.
✨Tip Number 4
Research Decagon's existing AI products and think critically about how you would improve them. This will not only impress your interviewers but also give you a head start in understanding their customer needs.
We think you need these skills to ace Senior Agent Product Manager in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Senior Agent Product Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV:Customise your CV to highlight relevant experience that aligns with the role. Focus on your product management experience, technical acumen, and any previous work with AI or customer engagement.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for AI and product management. Use specific examples from your past experiences to demonstrate how you can contribute to Decagon's mission and goals.
Highlight Soft Skills:In your application, emphasise your communication and relationship-building skills. Provide examples of how you've successfully collaborated with cross-functional teams in fast-paced environments.
How to prepare for a job interview at Decagon
✨Showcase Your Technical Acumen
As a Senior Agent Product Manager, you'll need to demonstrate a strong understanding of AI technologies. Be prepared to discuss your previous experiences with AI projects and how you've contributed to their success. Highlight any technical skills that relate to AI agent design.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past challenges you've faced in product management or AI development, and be ready to explain how you approached these situations and the outcomes.
✨Emphasise Collaboration Skills
This role requires working closely with various teams, so it's crucial to highlight your relationship-building skills. Share examples of how you've successfully collaborated with engineering, design, and marketing teams to drive product success.
✨Understand Decagon's Vision
Familiarise yourself with Decagon's mission and the impact of their AI agents on customer experience. Being able to articulate how you align with their goals and how you can contribute to their vision will set you apart from other candidates.
