At a Glance
- Tasks: Lead the development of cutting-edge AI agents for top companies.
- Company: Join Decagon, a leader in conversational AI with major clients like Duolingo and Notion.
- Benefits: Enjoy flexible vacation, daily meals, and competitive salary with equity options.
- Other info: Ideal for those who thrive in fast-paced, dynamic environments.
- Why this job: Make a real impact in AI while collaborating with diverse teams and innovative clients.
- Qualifications: 4+ years in product management or related fields; strong technical and communication skills required.
The predicted salary is between 145000 - 200000 £ per year.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.
The Agent Product Management team drives this journey as Decagon’s in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each company’s businesses. As one of our early APMs, you will deploy our technology into some of the world’s most influential businesses, driving real world business impact as one part Product Manager, one part AI expert.
About the Role
On the APM team you’ll own each stage of the AI Agent building process. This can include:
- Collaborating with engineering to design a new product feature
- Writing and testing prompt logic for a specific customer use case
- Working with a customer’s executive team to define their AI roadmap
You’ll partner closely with every team at Decagon: Go-To-Market, Design, Engineering, and across our leadership team. You’ll become a key source of customer insight guiding our long-term product roadmap.
APMs at Decagon own their own portfolio of agents from end-to-end and are trusted to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales them out to millions users.
In this role, you will
- Build, Design and optimize Enterprise-quality AI agents in collaboration with customers — understanding their workflows, pain points, and goals.
- Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap
- Run tight feedback loops into Engineering — influence feature development based on real customer needs.
- Represent Decagon externally — working closely with customers and prospects, participating in key deployments.
Your background looks something like this
- Have 4+ years of relevant experience (e.g., product manager, engagement manager, consultant, founder, etc.)
- Deep technical acumen — able to understand and shape AI agent designs.
- Strong communication and relationship-building skills.
- Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
- A Computer Science, Engineering, or Math degree — or equivalent technical experience.
Benefits
- Medical, dental, and vision benefits
- Generous time off, including 20 days statutory annual leave, 8 UK public holidays, and a company-wide holiday break
- Daily lunches, dinners and snacks in the office to keep you at your best
Compensation
£145k – £200K + Offers Equity
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Senior Agent Product Manager in London employer: Decagon
Decagon is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, we offer extensive training opportunities and a generous vacation policy, ensuring a healthy work-life balance. Join us to be part of a dynamic team where your contributions directly impact customer success and product development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Agent Product Manager in London
✨Tip Number 1
Familiarise yourself with the latest trends in AI and conversational agents. Understanding the current landscape will not only help you during interviews but also demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the AI and product management space. Attend industry events or webinars to connect with potential colleagues and learn more about Decagon's culture and values.
✨Tip Number 3
Prepare to discuss specific examples of how you've tackled complex business problems in your previous roles. Highlighting your problem-solving skills will show that you're ready to take on the challenges at Decagon.
✨Tip Number 4
Research Decagon's existing AI products and think critically about how you would improve them. This will not only impress your interviewers but also give you a head start in understanding their customer needs.
We think you need these skills to ace Senior Agent Product Manager in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Senior Agent Product Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV:Customise your CV to highlight relevant experience that aligns with the role. Focus on your product management experience, technical acumen, and any previous work with AI or customer engagement.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for AI and product management. Use specific examples from your past experiences to demonstrate how you can contribute to Decagon's mission and goals.
Highlight Soft Skills:In your application, emphasise your communication and relationship-building skills. Provide examples of how you've successfully collaborated with cross-functional teams in fast-paced environments.
How to prepare for a job interview at Decagon
✨Showcase Your Technical Acumen
As a Senior Agent Product Manager, you'll need to demonstrate a strong understanding of AI technologies. Be prepared to discuss your previous experiences with AI projects and how you've contributed to their success. Highlight any technical skills that relate to AI agent design.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past challenges you've faced in product management or AI development, and be ready to explain how you approached these situations and the outcomes.
✨Emphasise Collaboration Skills
This role requires working closely with various teams, so it's crucial to highlight your relationship-building skills. Share examples of how you've successfully collaborated with engineering, design, and marketing teams to drive product success.
✨Understand Decagon's Vision
Familiarise yourself with Decagon's mission and the impact of their AI agents on customer experience. Being able to articulate how you align with their goals and how you can contribute to their vision will set you apart from other candidates.
