Office Manager, Workplace Services

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

As an Office Manager on our Workplace Services team, you will be the backbone of our office operations, ensuring that everything runs smoothly and efficiently. You'll create a welcoming and organized environment, supporting both employees and visitors while handling a variety of administrative and operational tasks. Your role will be integral in maintaining a positive workplace culture and keeping our office space optimized for productivity.

In this role, you will own Office Operations:

• Provide a warm and professional welcome to guests, ensuring they have a great experience.
• Keep conference rooms well-maintained, manage meeting schedules, and ensure all necessary equipment is ready to use.
• Oversee office, kitchen, and shared workspace upkeep, ensuring supplies are stocked and areas remain organized.
• Manage meal deliveries, including coordinating lunch and dinner orders, as well as setup and cleanup.
• Support internal events and special occasions, handling logistics to ensure smooth execution.
• Coordinate office maintenance, repairs, and serve as the main contact for building management.
• Monitor and maintain office supply levels to ensure the team has everything they need.
• Assist with onboarding by preparing workstations, welcoming new hires, and ensuring their workspace is ready from day one.
• Take ownership of special projects as assigned to improve office operations and efficiency.

Executive & Administrative Support:

• Provide light calendar support for senior leaders, helping coordinate meetings, manage scheduling conflicts, and book rooms.
• Assist with travel bookings and itinerary preparation on an ad hoc basis.
• Handle occasional administrative tasks such as preparing meeting materials, managing correspondence, or supporting team logistics.

IT Support:

• Serve as the first point of contact for basic office tech issues — printers, AV equipment, and video call setups.
• Liaise with IT vendors to coordinate repairs and elevate issues as needed.

Your background looks something like this:

• 1–3 years of experience in an office management, administrative, or operational support role.
• Strong written and verbal communication skills, with the ability to interact professionally across all levels of the organization.
• Experience managing multiple priorities in a fast-paced environment while maintaining attention to detail.
• A strong customer service approach and mentality.
• A knack for spotting inefficiencies and taking initiative to improve processes.
• A track record of being the go-to person who keeps things running behind the scenes.

Benefits

We proudly offer the following benefits for our full-time employees:

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave).
• Medical, Dental, and Vision benefits for you and your family.
• Life Insurance and Disability Benefits.
• Retirement Plan (e.g., 401K, pension).
• Parental Leave.
• Fertility and family building benefits through Carrot.
• Daily lunches and snacks in the office to keep you at your best.

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.