Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive strategic sales and build relationships with top brands in a dynamic environment.
- Company: Join Decagon, a leading conversational AI platform redefining customer experiences.
- Benefits: Enjoy flexible vacation, health benefits, retirement plans, and daily office perks.
- Other info: Opportunity for growth in a fast-paced, collaborative workplace.
- Why this job: Be part of an innovative team shaping the future of customer interactions.
- Qualifications: 7+ years in strategic sales with strong communication and negotiation skills.
The predicted salary is between 80000 - 100000 £ per year.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. In this role, you will:
- Develop a strategy to break into and close key strategic logos for Decagon
- Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
- Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
- Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
- Forecast and accurately report on pipeline and revenue
- Develop and execute account plans to execute strategic deals
- Provide feedback and insights to product and leadership teams to influence the company's roadmap
- Maintain expert-level knowledge of the company's products, services, and industry trends
- Expect moderate travel
Your background looks something like this:
- 7+ years of experience in strategic or enterprise sales
- Proven track record of growing revenue and expanding business with large, complex accounts
- Excellent communication, presentation, and negotiation skills
- Strong business acumen and ability to speak the language of the C-suite
- Consultative selling approach with a focus on value-based solutions
- Ability to manage multiple stakeholders and cross-functional initiatives
- Bachelor's degree or equivalent work experience
Even better if you have:
- Bonus points if you have previous experience selling AI or customer support/experience software
Benefits
We proudly offer the following benefits for our full-time employees:
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Strategic Account Director in London employer: Decagon
Contact Detail:
Decagon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their products and how they fit into the market. This will help you tailor your answers and show that you’re genuinely interested in what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Strategic Account Director. Highlight your successes in previous roles and how you can bring value to Decagon’s mission of redefining customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Decagon and ready to contribute to our exciting journey.
We think you need these skills to ace Strategic Account Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Strategic Account Director. Highlight your experience in strategic sales and any relevant achievements that showcase your ability to grow revenue with large accounts.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for Decagon. Mention specific experiences that align with our values like 'Just Get It Done' and how you can contribute to redefining customer experiences.
Showcase Your Communication Skills: Since this role involves building relationships with C-suite executives, make sure your application reflects your excellent communication skills. Use clear, concise language and demonstrate your consultative selling approach.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Decagon
✨Know Your Stuff
Before the interview, dive deep into Decagon's products and services. Understand how their conversational AI platform works and be ready to discuss how it can benefit potential clients. This shows you're not just interested in the role but also genuinely invested in the company's mission.
✨Build Relationships
Since the role involves developing trusted relationships with key stakeholders, think about how you can demonstrate your relationship-building skills during the interview. Prepare examples of how you've successfully engaged with C-suite executives or other high-level decision-makers in the past.
✨Showcase Your Strategy Skills
Be prepared to discuss your approach to breaking into and closing strategic accounts. Share specific strategies you've used in previous roles to grow revenue and expand business with large accounts. This will highlight your strategic mindset and ability to deliver results.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of Decagon's challenges and opportunities. Inquire about their current strategic priorities or how they envision the future of customer experiences. This not only shows your interest but also positions you as a candidate who thinks critically about the role.