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- Tasks: Design and build AI agents that enhance customer interactions and retention.
- Company: Join Decagon, a leading conversational AI platform transforming customer experiences.
- Benefits: Enjoy competitive salary, health benefits, flexible vacation, and daily meals.
- Why this job: Make a real impact with cutting-edge AI technology in a dynamic environment.
- Qualifications: 5+ years in software engineering, proficient in Python and Typescript.
- Other info: Collaborate with industry leaders and enjoy excellent career growth opportunities.
The predicted salary is between 120000 - 200000 £ per year.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - customers are everything, relentless momentum, winner's mindset, and stronger together - shape how we work and grow as a team.
About the Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon's growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions. Our mission is to deliver magical support experiences - AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Engineering team, you'll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You'll work directly with leaders across industries like finance, healthcare and hospitality, solving their users' needs with reliable and intuitive AI agents. Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will:
- Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Identify cross-customer trends that guide the evolution of Decagon's agent building platform and research efforts
- Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this:
- Have 5+ years of industry experience in software engineering
- Proficiency with Python, Typescript and asynchronous programming
- A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better:
- Prior experience working with multi-modal models
Benefits:
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
- Compensation £150K - £260K + Offers Equity
Senior Agent Software Engineer in London employer: Decagon
Contact Detail:
Decagon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Agent Software Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those connected to Decagon. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by diving deep into Decagon's products and values. Show us how your skills align with our mission to deliver magical support experiences. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your coding skills and be ready to tackle some real-world problems during technical interviews. We want to see how you think and solve issues, so brush up on your Python and Typescript!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Decagon.
We think you need these skills to ace Senior Agent Software Engineer in London
Some tips for your application 🫡
Show Your Passion for AI: When writing your application, let your enthusiasm for AI and customer experience shine through. We want to see how you can contribute to our mission of delivering magical support experiences!
Tailor Your Experience: Make sure to highlight your relevant experience in software engineering, especially with Python and Typescript. We love seeing how your background aligns with the role, so don’t hold back on those details!
Be Authentic: We appreciate authenticity! Share your unique perspective and approach to problem-solving. This helps us understand how you think and how you might fit into our team culture.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Decagon
✨Know Your Tech Inside Out
Make sure you’re well-versed in Python, Typescript, and asynchronous programming. Brush up on your knowledge of multi-modal models too, as they could come up during the interview. Being able to discuss your past projects and how you tackled complex system challenges will show your depth of understanding.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've identified and resolved system failures. Think about the tools you used and the impact your solutions had. This will demonstrate your ability to dive deep into technical issues and come up with elegant solutions that scale.
✨Understand Decagon's Mission
Familiarise yourself with Decagon’s values and mission to deliver magical support experiences. Be ready to explain how your experience aligns with their goals and how you can contribute to building AI agents that outperform human agents. This shows you’re not just looking for a job, but are genuinely interested in their vision.
✨Engage with the Team Spirit
Since Decagon values collaboration and a winner's mindset, be prepared to discuss how you work within a team. Share examples of how you’ve collaborated with others to achieve common goals, and express your enthusiasm for being part of a team that’s stronger together.