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For Companies At a Glance
- Tasks: Lead AI Agent implementations and design strategies for customer success.
- Company: Join Decagon, a leading conversational AI platform transforming customer experiences.
- Benefits: Enjoy medical benefits, generous time off, and daily meals in the office.
- Other info: Thriving startup environment with opportunities for growth and innovation.
- Why this job: Be part of a dynamic team redefining customer interactions with cutting-edge AI technology.
- Qualifications: 3+ years in implementations or project management with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of Decagon's founding Implementations Team, you will build and scale the function that delivers world-class AI Agents for our customers. You'll own the strategy and execution for how we implement Decagon across complex environments, ensuring every deployment is smooth, impactful, and sets the stage for long-term customer success. You'll partner with customer teams to understand their workflows, design strategies that align with their goals, and give them the confidence to succeed with AI. You'll work cross-functionally with Sales, Product, and Engineering to translate customer needs into successful implementations and lasting outcomes. You'll be the steady hand through complex rollouts, coordinating across stakeholders, driving alignment, and ensuring every launch delivers real impact.
The ideal candidate is equally comfortable solving technical implementation challenges, presenting to executives, and designing repeatable processes that raise the bar for all future implementations.
In this role, you will:
- Lead enterprise AI Agent implementations from kickoff through rollout, ensuring smooth execution and adoption.
- Design tailored strategies that connect Decagon's platform to each customer's business goals.
- Work closely with Sales, Product, and Engineering to scope requirements, configure solutions, and ensure reliable outcomes.
- Establish best practices and frameworks that make future implementations faster and more repeatable.
Your background looks something like this:
- 3+ years in implementations, consulting, onboarding, project management, or customer-facing technical roles.
- Proven experience leading complex software or AI implementations with measurable outcomes.
- Technical fluency with SaaS platforms, integrations, and APIs.
- Excellent communication skills with the ability to connect with both execs and operators.
- Strong organizational and problem-solving skills; able to bring structure to ambiguity.
- Ability to thrive in a fast-paced, high-growth startup environment.
Even better if you have:
- Experience deploying AI, automation, or customer service platforms.
- Familiarity with enterprise SaaS environments like Zendesk or Salesforce.
Benefits:
- Medical, dental, and vision benefits.
- Generous time off, including 20 days statutory annual leave, 8 UK public holidays, and a company-wide holiday break.
- Daily lunches, dinners and snacks in the office to keep you at your best.
Implementation Manager in London employer: Decagon
Contact Detail:
Decagon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Decagon or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Decagon's values and how they align with your own. Be ready to share examples of how you've embodied a 'Winner's Mindset' or tackled challenges with a 'Just Get It Done' attitude.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific instances where you’ve successfully navigated complex implementations or projects. This will demonstrate your fit for the Implementation Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Decagon team.
We think you need these skills to ace Implementation Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Manager role. Highlight your experience with AI implementations and how it aligns with Decagon's mission to deliver top-notch customer experiences.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you led complex projects or solved technical challenges. This will help us see how you can bring value to our team.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits our culture, so don’t be afraid to show us what makes you unique and how you embody our values like 'Just Get It Done' and 'Winner's Mindset'.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining Decagon!
How to prepare for a job interview at Decagon
✨Know the Company Inside Out
Before your interview, dive deep into Decagon's mission and values. Understand their conversational AI platform and how it transforms customer experiences. This knowledge will help you connect your skills to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Implementation Experience
Be ready to discuss specific examples from your past roles where you've led complex implementations. Highlight measurable outcomes and how you tackled challenges. This will demonstrate your capability to handle the responsibilities of the Implementation Manager role effectively.
✨Prepare for Cross-Functional Collaboration
Since this role involves working closely with Sales, Product, and Engineering teams, think of examples where you've successfully collaborated across departments. Be prepared to discuss how you can bridge gaps between technical and non-technical stakeholders to ensure smooth project rollouts.
✨Emphasise Problem-Solving Skills
Decagon values strong organisational and problem-solving skills. Prepare to share instances where you've brought structure to ambiguous situations or solved complex problems. This will illustrate your ability to thrive in a fast-paced environment and contribute positively to the team.