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For Companies At a Glance
- Tasks: Lead a team to design and build cutting-edge AI agents for customer interactions.
- Company: Join Decagon, the leading conversational AI platform transforming customer experience.
- Benefits: Enjoy competitive salary, equity, and unlimited vacation policy with daily meals.
- Why this job: Shape the future of AI support while mentoring junior engineers in a dynamic environment.
- Qualifications: 2+ years in engineering management and 7+ years in software engineering required.
- Other info: Be part of a rapidly growing company with a strong commitment to innovation.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale.
About the Team
The Agent SWE team at Decagon deploys the most advanced conversational AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will guide a team to build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions that support their needs. Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
Decagon is opening our third office in London and looking for an Engineering Manager to build it from the ground up and shape its culture. As a leader on the Agent Software Engineering team, you’ll have complete ownership and autonomy in shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents. Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who is excited to mentor a team of junior engineers, dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will:
- Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
- Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents.
- Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts.
- Contribute to team strategy and help define the future of AI customer support agents.
Your background looks something like this:
- Have 2+ years of engineering management experience.
- Have 7+ years of industry experience in software engineering.
- Proficiency with Python, Typescript and asynchronous programming.
- A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary.
Even better:
- Prior experience working with multi-modal models.
Benefits:
- Medical, dental, and vision benefits.
- Take what you need vacation policy.
- Daily lunches, dinners and snacks in the office to keep you at your best.
Compensation: £220k - £280k + Offers Equity
Engineering Manager, Agents in London employer: Decagon
Contact Detail:
Decagon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Manager, Agents in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those at Decagon or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Decagon's mission and values. Think about how your experience aligns with their focus on customer experience and innovation. Show them you're not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your technical skills! Brush up on Python and Typescript, and be ready to tackle system challenges. We want to see how you think through problems, so don’t shy away from showcasing your thought process during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Decagon team. Let’s get you in the door!
We think you need these skills to ace Engineering Manager, Agents in London
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let your enthusiasm for conversational AI shine through. We want to see how excited you are about building intelligent solutions that enhance customer experiences. Share any relevant projects or experiences that highlight your passion!
Tailor Your Application: Make sure to customise your application to reflect the specific role of Engineering Manager at Decagon. Highlight your leadership experience and how it aligns with our mission to deliver magical support experiences. We love seeing candidates who take the time to connect their skills with our needs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Use bullet points if necessary to make your achievements stand out—this helps us see your impact quickly!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people and allows us to process it efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Decagon
✨Know Your AI Stuff
Make sure you brush up on your knowledge of conversational AI and the specific technologies mentioned in the job description, like Python and Typescript. Be ready to discuss how you've used these tools in past projects and how they can be applied to build better AI agents.
✨Showcase Your Leadership Skills
As an Engineering Manager, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully guided teams in the past, tackled complex challenges, and fostered a collaborative environment. Highlight any experience you have with junior engineers.
✨Understand Customer Needs
Decagon values a customer-centric approach, so be prepared to discuss how you've engaged with clients to understand their pain points. Think of specific instances where you've transformed customer feedback into actionable solutions, especially in the context of AI or software engineering.
✨Cultural Fit is Key
Decagon is looking for someone who aligns with their values of excellence and teamwork. Familiarise yourself with their mission and culture, and be ready to explain how your personal values and work ethic align with theirs. This will show that you're not just a fit for the role, but for the company as a whole.
