At a Glance
- Tasks: Guide customers through AI deployments and ensure they achieve meaningful outcomes.
- Company: Decagon, a leading conversational AI platform redefining customer experiences.
- Benefits: Flexible vacation, health benefits, retirement plans, and daily office snacks.
- Other info: Collaborative culture with opportunities for continuous learning and career growth.
- Why this job: Join a fast-paced team and make a direct impact in a high-growth environment.
- Qualifications: 4+ years in customer-facing roles, fluent in English and German, strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Success team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
This is a fully in-office role based in our London office. Candidates must possess full professional proficiency in written and spoken English and German.
About the Role
As a member of Decagon’s Agent Success team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will:
- Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon.
- Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor.
- Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization.
- Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices.
- Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives.
- Identify and support new projects and initiatives to best support our team and customers.
- Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs.
Your background looks something like this:
- 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS.
- Native or business-level fluency in both written and spoken English and German is required.
- Proven experience managing large customers and driving highly visible projects involving multiple stakeholders.
- Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences.
- Strong interpersonal, persuasion and teamwork skills.
- Business understanding of GTM sales teams and processes.
- Strong technical acumen and passion for the overall agent building process (ability to code not required or needed).
Even better if you have:
- Are familiar with Agentic AI tool deployments in large organizations.
- Have working knowledge of Customer Support processes, systems, and best practices.
- Have experience in a high-growth startup environment.
- Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields.
Benefits
We proudly offer the following benefits for our full-time employees:
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave).
- Medical, Dental, and Vision benefits for you and your family.
- Life Insurance and Disability Benefits.
- Retirement Plan (e.g., 401K, pension).
- Parental Leave.
- Fertility and family building benefits through Carrot.
- Daily lunches and snacks in the office to keep you at your best.
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Agent Success Manager - German Speaking in London employer: Decagon
Decagon is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. With a strong focus on employee growth, our team enjoys a unique culture that encourages continuous learning and meaningful partnerships with customers, all while benefiting from generous perks like flexible vacation policies and comprehensive health benefits. Join us to be part of a high-impact team that shapes the future of customer experiences through cutting-edge AI technology.
StudySmarter Expert Advice🤫
We think this is how you could land Agent Success Manager - German Speaking in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Decagon on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Decagon's values. Think about how you can demonstrate a 'Winner’s Mindset' or show that you can 'Just Get It Done'. Tailor your examples to reflect these principles.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with various stakeholders, being able to simplify complex ideas is key. Try explaining your past projects to friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Decagon team.
We think you need these skills to ace Agent Success Manager - German Speaking in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Agent Success Manager role. Highlight your experience in customer-facing roles and any relevant technical skills that align with what we’re looking for.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you can simplify complex concepts for non-technical audiences.
Highlight Relevant Experience:Don’t forget to mention any previous experience you have with B2B SaaS or customer support processes. We want to see how your background aligns with our needs, so be specific about your achievements and projects.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Decagon
✨Know the Company Inside Out
Before your interview, dive deep into Decagon's mission and values. Understand their conversational AI platform and how it empowers brands. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past roles where you've successfully managed customer relationships or driven projects. Highlight how you’ve helped clients achieve meaningful outcomes, as this aligns perfectly with the Agent Success Manager role.
✨Brush Up on Technical Knowledge
While you don’t need to code, having a solid understanding of AI tools and customer support processes is crucial. Familiarise yourself with industry trends and best practices so you can speak confidently about how these relate to Decagon’s offerings.
✨Practice Your Communication Skills
Since you'll be communicating with various stakeholders, practice simplifying complex concepts for non-technical audiences. Role-play potential scenarios with a friend to ensure you can convey your ideas clearly and effectively during the interview.
