At a Glance
- Tasks: Guide customers in deploying AI solutions and ensure they achieve meaningful outcomes.
- Company: Decagon, a leading conversational AI platform redefining customer experiences.
- Benefits: Flexible vacation, health benefits, retirement plans, and daily office lunches.
- Other info: Collaborative culture with opportunities for continuous learning and career growth.
- Why this job: Join a fast-paced team and make a direct impact in a high-growth environment.
- Qualifications: 4+ years in customer-facing roles, fluent in English and German, strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
This is a fully in-office role based in our London office. Candidates must possess full professional proficiency in written and spoken English and German.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will:
- Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon.
- Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor.
- Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization.
- Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices.
- Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives.
- Identify and support new projects and initiatives to best support our team and customers.
- Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs.
Your background looks something like this:
- 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS.
- Native or business-level fluency in both written and spoken English and German is required.
- Proven experience managing large customers and driving highly visible projects involving multiple stakeholders.
- Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences.
- Strong interpersonal, persuasion and teamwork skills.
- Business understanding of GTM sales teams and processes.
- Strong technical acumen and passion for the overall agent building process (ability to code not required or needed).
Even better if you have:
- Are familiar with Agentic AI tool deployments in large organizations.
- Have working knowledge of Customer Support processes, systems, and best practices.
- Have experience in a high-growth startup environment.
- Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields.
Benefits
We proudly offer the following benefits for our full-time employees:
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave).
- Medical, Dental, and Vision benefits for you and your family.
- Life Insurance and Disability Benefits.
- Retirement Plan (e.g., 401K, pension).
- Parental Leave.
- Fertility and family building benefits through Carrot.
- Daily lunches and snacks in the office to keep you at your best.
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Agent Strategy Manager - German Speaking in London employer: Decagon
Decagon is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong focus on employee growth, our values foster a culture of excellence and creativity, while our comprehensive benefits package, including generous vacation policies and family support initiatives, ensures that our team members feel valued and empowered to achieve their best. Join us to make a meaningful impact in the rapidly evolving field of conversational AI, alongside a talented team dedicated to redefining customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Agent Strategy Manager - German Speaking in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Decagon on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Decagon's values. Think about how you embody the 'Just Get It Done' and 'Winner’s Mindset' principles in your past roles. Show us how you can bring that energy to the team!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Agent Strategy Manager. Highlight your customer-facing skills and technical acumen, and don’t forget to sprinkle in some examples of your past successes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Decagon family. Let’s make it happen!
We think you need these skills to ace Agent Strategy Manager - German Speaking in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Agent Strategy Manager role. Highlight your experience in customer-facing roles and any relevant technical skills that align with what we’re looking for.
Showcase Your Communication Skills:Since this role involves working closely with customers and stakeholders, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you can simplify complex concepts.
Highlight Relevant Experience:Don’t forget to mention any previous experience you have with B2B SaaS or AI tools. We want to see how your background aligns with our needs, so be specific about your achievements and projects.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Decagon
✨Know Your Stuff
Make sure you understand Decagon's conversational AI platform and how it empowers brands. Familiarise yourself with their key clients and the impact of their technology on customer experiences. This will help you speak confidently about how you can contribute to their mission.
✨Showcase Your Communication Skills
As an Agent Strategy Manager, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've simplified complex concepts for non-technical audiences in the past. This will demonstrate your ability to bridge the gap between technical and non-technical teams.
✨Demonstrate Relationship Management
Be ready to discuss your experience in building long-lasting partnerships with customers. Share specific instances where you've acted as a strategic advisor and how you guided customers through deployment journeys. This will highlight your interpersonal skills and customer-centric approach.
✨Embrace the Fast-Paced Environment
Decagon thrives in a high-growth setting, so be prepared to discuss how you've successfully managed multiple projects and stakeholders simultaneously. Highlight your adaptability and willingness to learn, as this aligns with their values of excellence and velocity.
