At a Glance
- Tasks: Shape customer experiences with AI and guide deployments for meaningful outcomes.
- Company: Decagon, a leading conversational AI platform redefining customer interactions.
- Benefits: Flexible vacation, health benefits, retirement plans, and daily office snacks.
- Other info: Collaborative culture with opportunities for continuous learning and career growth.
- Why this job: Join a fast-paced team and make a direct impact in a high-growth environment.
- Qualifications: 4+ years in customer-facing roles, strong communication skills, and technical acumen.
The predicted salary is between 60000 - 80000 £ per year.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will:
- Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon.
- Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor.
- Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization.
- Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices.
- Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives.
- Identify and support new projects and initiatives to best support our team and customers.
- Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs.
Your background looks something like this:
- 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS.
- Proven experience managing large customers and driving highly visible projects involving multiple stakeholders.
- Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences.
- Strong interpersonal, persuasion and teamwork skills.
- Business understanding of GTM sales teams and processes.
- Strong technical acumen and passion for the overall agent building process (ability to code not required or needed).
Even better if you have:
- Are familiar with Agentic AI tool deployments in large organizations.
- Have working knowledge of Customer Support processes, systems, and best practices.
- Have experience in a high-growth startup environment.
- Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields.
Benefits
We proudly offer the following benefits for our full-time employees:
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave).
- Medical, Dental, and Vision benefits for you and your family.
- Life Insurance and Disability Benefits.
- Retirement Plan (e.g., 401K, pension).
- Parental Leave.
- Fertility and family building benefits through Carrot.
- Daily lunches and snacks in the office to keep you at your best.
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Agent Strategy Manager in London employer: Decagon
Decagon is an exceptional employer that fosters a dynamic and collaborative work environment, where employees are empowered to drive meaningful customer experiences through innovative AI solutions. With a strong focus on personal and professional growth, Decagon offers generous benefits including a flexible vacation policy, comprehensive health coverage, and opportunities for continuous learning, making it an ideal place for those looking to thrive in a fast-paced, high-growth setting.
StudySmarter Expert Advice🤫
We think this is how you could land Agent Strategy Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Decagon or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Decagon's values and how they align with your own. Be ready to share examples of how you've embodied these values in your previous roles. It shows you're not just a fit on paper but also culturally!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on articulating your experience in customer-facing roles and how you’ve driven projects to success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Decagon team.
We think you need these skills to ace Agent Strategy Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Agent Strategy Manager role. Highlight your relevant experience in customer-facing roles and any technical skills that align with our needs. We want to see how you can bring value to Decagon!
Showcase Your Communication Skills:Since this role involves working closely with customers and stakeholders, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to show us you can simplify complex concepts for various audiences.
Highlight Your Problem-Solving Skills:We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in fast-paced environments. This will help us see how you can contribute to shaping our Agent Strategy function.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at Decagon!
How to prepare for a job interview at Decagon
✨Know the Company Inside Out
Before your interview, dive deep into Decagon's mission and values. Understand their conversational AI platform and how it empowers brands. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer-Facing Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or driven projects. Highlight how you’ve navigated complex stakeholder environments, as this is crucial for the Agent Strategy Manager role.
✨Communicate Clearly and Confidently
Practice simplifying complex concepts, especially around AI and customer support processes. During the interview, aim to communicate your ideas clearly, as you'll need to convey technical information to non-technical audiences effectively.
✨Demonstrate a Winner’s Mindset
Embrace the fast-paced environment by sharing instances where you've thrived under pressure. Discuss how you’ve taken initiative in previous roles and contributed to team success, aligning with Decagon's value of 'Just Get It Done'.
