At a Glance
- Tasks: Lead the development of world-class AI agents and improve deployment strategies.
- Company: Join Decagon, a leading conversational AI platform transforming customer experiences.
- Benefits: Enjoy flexible vacation, health benefits, retirement plans, and daily office perks.
- Other info: Dynamic work environment with opportunities for growth and creativity.
- Why this job: Make a real impact in AI while collaborating with top brands and innovative teams.
- Qualifications: 4+ years in technical roles with experience in AI deployments and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success. You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value. You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.
In this role, you will:
- Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
- Design agent development strategies tailored to each customer’s goals and technical environment.
- Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
- Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
Your background looks something like this:
- 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
- Experience leading complex software or AI deployments with measurable results.
- Technical fluency with SaaS platforms, integrations, and APIs.
- Strong operational instincts with experience building scalable processes or playbooks.
- Clear communicator who can work effectively with both executives and operators.
- Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
- Low ego and team-first. Your success is the team's success.
Even better if you have:
- Familiarity with enterprise systems such as Zendesk or Salesforce.
- Experience building a new function or operating model from the ground up.
- Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.
Benefits
We proudly offer the following benefits for our full-time employees:
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Agent Development Manager in London employer: Decagon
Decagon is an exceptional employer that fosters a dynamic and innovative work culture, where every team member is empowered to contribute to the development of cutting-edge AI solutions. With a strong focus on employee growth, Decagon offers comprehensive benefits including a flexible vacation policy, health coverage, and family support initiatives, all within a collaborative environment that values creativity and teamwork. Located in a vibrant office setting, employees enjoy daily lunches and snacks, ensuring they are well-supported as they drive impactful customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Agent Development Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Decagon or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to AI and customer experience. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! If you've worked on relevant projects, be ready to discuss them in detail. Use specific examples to demonstrate how you’ve driven results in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of our team at Decagon.
We think you need these skills to ace Agent Development Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Agent Development Manager role. Highlight your experience in customer-facing technical roles and any relevant projects that showcase your ability to lead AI deployments.
Showcase Your Technical Skills:We want to see your technical fluency! Mention any experience you have with SaaS platforms, integrations, and APIs. If you've worked with enterprise systems like Zendesk or Salesforce, be sure to include that too!
Communicate Clearly:As a clear communicator, it's essential to convey your ideas effectively. Use straightforward language in your application and demonstrate how you've successfully collaborated with both executives and operators in past roles.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Decagon
✨Know the Company Inside Out
Before your interview, dive deep into Decagon's mission and values. Understand their conversational AI platform and how it transforms customer experiences. This knowledge will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Technical Fluency
Since the role requires technical fluency with SaaS platforms and APIs, be prepared to discuss your experience in these areas. Bring examples of past projects where you successfully led complex software deployments, highlighting measurable results to back up your claims.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and operational instincts. Think of scenarios where you've identified bottlenecks or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Team Success
Decagon values a team-first mindset, so be ready to discuss how you've collaborated with cross-functional teams in the past. Share specific examples of how you contributed to team success and how you can bring that same spirit to their Agent Development Team.
