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For Companies At a Glance
- Tasks: Lead a team to design and build cutting-edge AI agents for customer interactions.
- Company: Join Decagon, a leading conversational AI platform transforming customer experience.
- Benefits: Enjoy competitive pay, equity options, and a flexible vacation policy.
- Why this job: Shape the future of AI support while mentoring junior engineers in a dynamic environment.
- Qualifications: 2+ years in engineering management and 7+ years in software engineering required.
- Other info: Be part of a rapidly growing company with a strong culture and excellent career growth.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human‑like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We’ve raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We’re an in‑office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.
About the Team
The Agent SWE team at Decagon deploys the most advanced conversational AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will guide a team to build on our industry‑leading AI agent platform, collaborate directly with customers and use your own creativity to devise long‑term, scalable solutions that support their needs. Our mission is to deliver magical support experiences – AI agents working alongside human agents to help users resolve their issues.
About the Role
Decagon is opening our third office in London and looking for an Engineering Manager to build it from the ground up and shape its culture. As a leader on the Agent Software Engineering team, you’ll have complete ownership and autonomy in shipping best‑in‑class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents. Engineers here own their work end‑to‑end and are trusted to make a real impact. This role is for someone who is excited to mentor a team of junior engineers, dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will:
- Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
- Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents.
- Partner with product, design and research to identify cross‑customer trends that guide the evolution of Decagon’s agent building platform and research efforts.
- Contribute to team strategy and help define the future of AI customer support agents.
Your background looks something like this:
- Have 2+ years of engineering management experience.
- Have 7+ years of industry experience in software engineering.
- Proficiency with Python, Typescript and asynchronous programming.
- A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary.
Even better:
- Prior experience working with multi‑modal models.
Benefits:
- Medical, dental, and vision benefits.
- Take what you need vacation policy.
- Daily lunches, dinners and snacks in the office to keep you at your best.
Compensation: ÂŁ220k - ÂŁ280k + Offers Equity
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Engineering and Information Technology
Industries: Software Development
Location: London, England, United Kingdom
Engineering Manager, Agents in England employer: Decagon
Contact Detail:
Decagon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Manager, Agents in England
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those at Decagon or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Decagon's mission and values. Show us how your experience aligns with our commitment to excellence and customer-centric approach. We love candidates who resonate with our culture!
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! If you’ve got a portfolio or examples of your work, bring them along. We want to see how you tackle complex challenges and create elegant solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Decagon team. Let’s make magic happen together!
We think you need these skills to ace Engineering Manager, Agents in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Engineering Manager role. Highlight your engineering management experience and any relevant projects that showcase your ability to lead teams and deliver results.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about joining Decagon. Share your passion for AI and customer experience, and how your background makes you a perfect fit for our team. Be genuine and let your personality shine through!
Showcase Your Technical Skills: Since we're looking for someone with proficiency in Python, Typescript, and asynchronous programming, make sure to mention specific projects or experiences where you've used these technologies. We want to see how you’ve tackled complex challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on being part of our team at Decagon!
How to prepare for a job interview at Decagon
✨Know Your AI Stuff
Make sure you brush up on your knowledge of conversational AI and the specific technologies mentioned in the job description, like Python and Typescript. Be ready to discuss how you've used these technologies in past projects, especially in managing complex customer interactions.
✨Showcase Your Leadership Skills
As an Engineering Manager, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully guided junior engineers or led projects in the past. Highlight your approach to building a positive team culture and driving results.
✨Understand Decagon's Values
Familiarise yourself with Decagon's core values: customers are everything, relentless momentum, winner’s mindset, and stronger together. Think about how these values resonate with your own work ethic and be prepared to share examples of how you've embodied similar principles in your career.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your problem-solving skills, especially related to system failures and complex challenges. Practice articulating your thought process when tackling technical issues, and be ready to discuss how you would approach building scalable solutions for AI agents.
