Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive strategic sales and build relationships with top brands in a dynamic environment.
- Company: Join Decagon, the leading conversational AI platform transforming customer experiences.
- Benefits: Enjoy competitive pay, generous time off, and daily meals in the office.
- Why this job: Be part of a team redefining customer interactions with innovative AI solutions.
- Qualifications: 7+ years in strategic sales with strong communication and negotiation skills.
- Other info: Opportunity for growth in a fast-paced, collaborative culture.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just get it done, Invent what customers want, Winner’s mindset, and The Polymath Principle — shape how we work and grow as a team.
About The Role
We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. In this role, you will:
- Develop a strategy to break into and close key strategic logos for Decagon
- Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
- Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
- Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
- Forecast and accurately report on pipeline and revenue
- Develop and execute account plans to execute strategic deals
- Provide feedback and insights to product and leadership teams to influence the company's roadmap
- Maintain expert-level knowledge of the company's products, services, and industry trends
- Expect moderate travel
Your background looks something like this:
- 7+ years of experience in strategic or enterprise sales
- Proven track record of growing revenue and expanding business with large, complex accounts
- Excellent communication, presentation, and negotiation skills
- Strong business acumen and ability to speak the language of the C-suite
- Consultative selling approach with a focus on value-based solutions
- Ability to manage multiple stakeholders and cross-functional initiatives
- Bachelor's degree or equivalent work experience
Even better if you have:
- Bonus points if you have previous experience selling AI or customer support/experience software
Benefits:
- Medical, dental, and vision benefits
- Generous time off, including 20 days statutory annual leave, 8 UK public holidays, and a company-wide holiday break
- Daily lunches, dinners and snacks in the office to keep you at your best
Compensation Range: £220K - £260K
Director, Strategic Accounts employer: Decagon
Contact Detail:
Decagon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Strategic Accounts
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand Decagon’s values and how they align with your own. This will help you show that you’re not just a fit for the role, but also for the team!
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it relates to the Director, Strategic Accounts role. Highlight your successes in strategic sales and how you can bring value to Decagon’s mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Decagon team!
We think you need these skills to ace Director, Strategic Accounts
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director, Strategic Accounts role. Highlight your experience in strategic sales and how it aligns with our mission at Decagon. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and specific examples to demonstrate how you've grown revenue or expanded business with large accounts. We love seeing results that speak for themselves.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits our culture and values. Share your passion for AI and customer experiences, and don’t be afraid to show us what makes you unique!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and eager to join our team!
How to prepare for a job interview at Decagon
✨Know Your Stuff
Before the interview, dive deep into Decagon's products and services. Understand how their conversational AI platform works and be ready to discuss how it can transform customer experiences. This will show your genuine interest and help you connect your experience with their needs.
✨Build Relationships
Since the role involves developing trusted relationships with key stakeholders, think about how you can demonstrate your relationship-building skills during the interview. Prepare examples of how you've successfully engaged with C-suite executives or other high-level decision-makers in the past.
✨Showcase Your Strategy Skills
Be prepared to discuss your approach to breaking into and closing strategic accounts. Share specific strategies you've used in previous roles to grow revenue and expand business with large clients. This will highlight your product-minded and scrappy nature that Decagon is looking for.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of Decagon's challenges and opportunities. Inquire about their current strategic priorities or how they envision the future of customer experiences. This not only shows your interest but also positions you as a candidate who thinks critically about the role.
