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For Companies At a Glance
- Tasks: Lead a team to design and build cutting-edge AI agents for customer interactions.
- Company: Join Decagon, the leading conversational AI platform transforming customer experience.
- Benefits: Enjoy competitive salary, equity, and a flexible vacation policy.
- Why this job: Shape the future of AI support while mentoring a dynamic team.
- Qualifications: 2+ years in engineering management and 7+ years in software engineering required.
- Other info: Work in a vibrant office with daily meals and excellent growth opportunities.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.
About the Team
The Agent SWE team at Decagon deploys the most advanced conversational AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will guide a team to build on our industry‑leading AI agent platform, collaborate directly with customers and use your own creativity to devise long‑term, scalable solutions that support their needs. Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
Decagon is opening our third office in London and looking for an Engineering Manager to build it from the ground up and shape its culture. As a leader on the Agent Software Engineering team, you’ll have complete ownership and autonomy in shipping best‑in‑class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents. Engineers here own their work end‑to‑end and are trusted to make a real impact. This role is for someone who is excited to mentor a team of junior engineers, dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will:
- Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
- Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents.
- Partner with product, design and research to identify cross‑customer trends that guide the evolution of Decagon’s agent building platform and research efforts.
- Contribute to team strategy and help define the future of AI customer support agents.
Your background looks something like this:
- Have 2+ years of engineering management experience.
- Have 7+ years of industry experience in software engineering.
- Proficiency with Python, Typescript and asynchronous programming.
- A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary.
Even better:
- Prior experience working with multi‑modal models.
Benefits:
- Medical, dental, and vision benefits.
- Take what you need vacation policy.
- Daily lunches, dinners and snacks in the office to keep you at your best.
Compensation: ÂŁ220k - ÂŁ280k + Offers Equity
Engineering Manager, Agents in City of London employer: Decagon
Contact Detail:
Decagon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Manager, Agents in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those at Decagon or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by understanding Decagon's mission and values. Think about how your experience aligns with their focus on customer experience and innovation. Show them you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Don’t just talk about your past projects; bring them to life! Use specific examples of how you’ve led teams, tackled challenges, and delivered results. This will help the interviewers see the real impact you can make at Decagon.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Decagon. Let’s get you that dream job!
We think you need these skills to ace Engineering Manager, Agents in City of London
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let your enthusiasm for conversational AI shine through. We want to see how excited you are about building intelligent solutions that enhance customer experiences. Share any relevant projects or experiences that highlight your passion!
Tailor Your Application: Make sure to customise your application to reflect the specific role of Engineering Manager at Decagon. Highlight your leadership experience and how it aligns with our mission to deliver magical support experiences. We love seeing candidates who take the time to connect their skills with our needs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Use bullet points if necessary to make your achievements stand out—this helps us see your strengths quickly!
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to review it efficiently. Plus, it shows us you're serious about joining our team at Decagon!
How to prepare for a job interview at Decagon
✨Know Your AI Inside Out
Make sure you brush up on the latest trends in conversational AI and how they apply to customer experience. Be ready to discuss specific examples of AI agents you've worked with, especially those that have improved user interactions.
✨Showcase Your Leadership Style
As an Engineering Manager, your leadership approach is crucial. Prepare to share your experiences mentoring junior engineers and how you've fostered a collaborative team culture. Highlight any successful projects where your guidance made a difference.
✨Understand Decagon's Values
Familiarise yourself with Decagon's core values: customers are everything, relentless momentum, winner’s mindset, and stronger together. Think of examples from your past that align with these values and be ready to discuss how you embody them.
✨Prepare for Technical Deep Dives
Expect to dive deep into technical discussions, especially around Python, Typescript, and asynchronous programming. Brush up on your problem-solving skills and be prepared to tackle hypothetical scenarios related to system failures and scalable solutions.
