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- Tasks: Drive strategic sales and build relationships with top brands in a fast-paced environment.
- Company: Join Decagon, a leading conversational AI platform transforming customer experience.
- Benefits: Enjoy medical benefits, flexible vacation, and daily meals to fuel your success.
- Why this job: Be part of a dynamic team redefining customer interactions with cutting-edge technology.
- Qualifications: 7+ years in strategic sales with a proven track record in large accounts.
- Other info: Collaborate with top engineers and influence product development while enjoying career growth.
The predicted salary is between 36000 - 60000 £ per year.
About Decagon: Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We’ve raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.
About the Role: We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
Responsibilities:
- Develop a strategy to break into and close key strategic logos for Decagon
- Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
- Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
- Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
- Forecast and accurately report on pipeline and revenue
- Develop and execute account plans to execute strategic deals
- Provide feedback and insights to product and leadership teams to influence the company's roadmap
- Maintain expert-level knowledge of the company's products, services, and industry trends
- Expect moderate travel.
Qualifications:
- 7+ years of experience in strategic or enterprise sales
- Proven track record of growing revenue and expanding business with large, complex accounts
- Excellent communication, presentation, and negotiation skills
- Strong business acumen and ability to speak the language of the C-suite
- Consultative selling approach with a focus on value-based solutions
- Ability to manage multiple stakeholders and cross-functional initiatives
- Bachelor's degree or equivalent work experience
- Bonus points if you have previous experience selling AI or customer support/experience software
Benefits:
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
Director, Strategic Accounts in City of London employer: Decagon
Contact Detail:
Decagon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Strategic Accounts in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their products and how they fit into the market. This will help you tailor your responses and show that you’re genuinely interested in what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Director, Strategic Accounts. Highlight your successes in building relationships and closing deals with big brands, as that’s what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to engage directly with us.
We think you need these skills to ace Director, Strategic Accounts in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director, Strategic Accounts role. Highlight your experience in strategic sales and how it aligns with Decagon's mission to redefine customer experience.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and specific examples to demonstrate how you've grown revenue or expanded business with large accounts. We love seeing results!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits our values of being customer-centric and having a winner’s mindset. Be genuine about your passion for AI and customer experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Decagon
✨Know Your Stuff
Before the interview, dive deep into Decagon's products and services. Understand how their conversational AI platform works and be ready to discuss how it can benefit potential clients. This shows you're not just interested in the role but also genuinely invested in the company.
✨Build Relationships
Since the role involves developing trusted relationships with key stakeholders, think about how you can demonstrate your relationship-building skills. Prepare examples from your past experiences where you've successfully engaged with C-suite executives or other high-level decision-makers.
✨Showcase Your Strategy Skills
Be prepared to discuss your approach to breaking into and closing key strategic accounts. Think of specific strategies you've used in the past and how they could apply to Decagon's goals. This will highlight your product-minded and scrappy nature that they're looking for.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about Decagon's future plans, challenges they face in the market, or how they measure success in this role. This not only shows your interest but also gives you valuable insights into the company's direction.
