At a Glance
- Tasks: Guide customers through deployments and ensure they achieve meaningful outcomes with our product.
- Company: Join Decagon, a high-growth tech company with a collaborative Agent Success team.
- Benefits: Enjoy flexible vacation, health benefits, retirement plans, and daily office snacks.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact by shaping customer success in a fast-paced environment.
- Qualifications: 4+ years in customer-facing roles, fluent in English and German, strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Decagon’s Agent Success team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales. This is a fully in-office role based in our London office. Candidates must possess full professional proficiency in written and spoken English and German.
As a member of Decagon’s Agent Success team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will:
- Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon.
- Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor.
- Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization.
- Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices.
- Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives.
- Identify and support new projects and initiatives to best support our team and customers.
- Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs.
Your background looks something like this:
- 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS.
- Native or business-level fluency in both written and spoken English and German is required.
- Proven experience managing large customers and driving highly visible projects involving multiple stakeholders.
- Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences.
- Strong interpersonal, persuasion and teamwork skills.
- Business understanding of GTM sales teams and processes.
- Strong technical acumen and passion for the overall agent building process (ability to code not required or needed).
Even better if you have:
- Are familiar with Agentic AI tool deployments in large organizations.
- Have working knowledge of Customer Support processes, systems, and best practices.
- Have experience in a high-growth startup environment.
- Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields.
Benefits:
We proudly offer the following benefits for our full-time employees:
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave).
- Medical, Dental, and Vision benefits for you and your family.
- Life Insurance and Disability Benefits.
- Retirement Plan (e.g., 401K, pension).
- Parental Leave.
- Fertility and family building benefits through Carrot.
- Daily lunches and snacks in the office to keep you at your best.
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Agent Success Manager - German Speaking employer: Decagon
Decagon is an exceptional employer that fosters a collaborative and innovative work culture, particularly within our London office. As an Agent Success Manager, you will not only have the opportunity to shape customer experiences but also benefit from a generous 'take what you need' vacation policy, comprehensive health benefits, and continuous learning opportunities in a fast-paced environment. Join us to make a meaningful impact while enjoying a supportive atmosphere that prioritises employee growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Agent Success Manager - German Speaking
✨Tip Number 1
Network like a pro! Reach out to current employees at Decagon on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Agent Success Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of B2B SaaS and customer success strategies. Be ready to discuss how you can help customers achieve meaningful outcomes with Decagon's products.
✨Tip Number 3
Showcase your communication skills! During interviews, simplify complex concepts and demonstrate how you can effectively engage with both technical and non-technical stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining the Decagon team.
We think you need these skills to ace Agent Success Manager - German Speaking
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Agent Success Manager role. Highlight your experience in customer-facing roles and any relevant technical skills that align with what we’re looking for.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you can simplify complex concepts for various audiences.
Highlight Relevant Experience:Don’t forget to mention your experience managing large customers and driving projects. We want to see how you've successfully navigated similar challenges in the past, so be specific about your achievements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Decagon
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Decagon's product and how it benefits customers. Familiarise yourself with its features and functionalities, as well as any recent updates or industry trends. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer situations or challenges. Think of examples from your past experience where you've successfully managed customer relationships or driven projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Communication Skills
As an Agent Success Manager, you'll need to communicate complex ideas simply. Practice explaining technical concepts in layman's terms, especially in both English and German. This will not only highlight your language skills but also your ability to connect with diverse stakeholders.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so be ready to discuss how you've worked with cross-functional teams in the past. Share examples of how you've contributed to team success and supported colleagues in achieving common goals. This will show that you're a team player who thrives in a fast-paced environment.
