Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide customers through AI deployments and ensure they achieve meaningful outcomes.
- Company: Decagon, a leading conversational AI platform redefining customer experiences.
- Benefits: Medical benefits, generous time off, and daily meals in the office.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Join a high-impact team and shape the future of customer interactions.
- Qualifications: 4+ years in customer-facing roles with strong communication and technical skills.
The predicted salary is between 36000 - 60000 £ per year.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Success team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Success team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will:
- Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon.
- Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor.
- Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization.
- Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices.
- Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives.
- Identify and support new projects and initiatives to best support our team and customers.
- Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs.
Your background looks something like this:
- 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS.
- Proven experience managing large customers and driving highly visible projects involving multiple stakeholders.
- Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences.
- Strong interpersonal, persuasion and teamwork skills.
- Business understanding of GTM sales teams and processes.
- Strong technical acumen and passion for the overall agent building process (ability to code not required or needed).
Even better if you have:
- Are familiar with Agentic AI tool deployments in large organizations.
- Have working knowledge of Customer Support processes, systems, and best practices.
- Have experience in a high-growth startup environment.
- Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields.
Benefits:
- Medical, dental, and vision benefits.
- Generous time off, including 20 days statutory annual leave, 8 UK public holidays, and a company-wide holiday break.
- Daily lunches, dinners and snacks in the office to keep you at your best.
Agent Success Manager employer: Decagon
Contact Detail:
Decagon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agent Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Decagon on LinkedIn. Ask them about their experiences and any tips they might have for landing the Agent Success Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by understanding Decagon's values. They’re all about getting things done, inventing what customers want, and having a winner’s mindset. Think of examples from your past work that showcase these values and be ready to share them!
✨Tip Number 3
Show off your communication skills! Since this role involves working with various stakeholders, practice explaining complex ideas in simple terms. You could even do mock interviews with friends to get comfortable with this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Decagon team. Let’s get you that interview!
We think you need these skills to ace Agent Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Agent Success Manager role. Highlight your relevant experience in customer-facing roles and how it aligns with Decagon's mission to deliver exceptional customer experiences.
Showcase Your Communication Skills: Since this role involves communicating with various stakeholders, demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even include examples of how you've simplified complex concepts for non-technical audiences.
Highlight Your Technical Acumen: Even though coding isn't required, it's important to show your understanding of technical concepts related to AI and SaaS. Mention any relevant experience or knowledge you have that could help you in guiding customers through their deployment journey.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you can easily keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Decagon
✨Know the Company Inside Out
Before your interview, dive deep into Decagon's mission and values. Understand their conversational AI platform and how it empowers brands. This will not only show your enthusiasm but also help you align your answers with what they value most.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences where you've successfully managed customer relationships or driven projects. Highlight how you’ve helped clients achieve meaningful outcomes, as this role is all about building partnerships and guiding deployments.
✨Communicate Clearly and Confidently
Practice simplifying complex concepts, as you'll need to communicate effectively with both technical and non-technical stakeholders. Use clear language and be ready to explain how you can bridge the gap between customers and the product team.
✨Demonstrate a Winner’s Mindset
Embrace the fast-paced environment by sharing examples of how you've thrived under pressure. Show that you’re adaptable and eager to learn, which aligns perfectly with Decagon's values of excellence and velocity.