At a Glance
- Tasks: Lead and develop a high-performing sales team to drive enterprise sales.
- Company: Join Decagon, the leading conversational AI platform transforming customer experiences.
- Benefits: Enjoy competitive salary, health benefits, and daily meals in a vibrant office.
- Other info: Work in a dynamic London office with a focus on collaboration and growth.
- Why this job: Make a real impact by coaching future top sellers in a fast-paced environment.
- Qualifications: 2+ years of sales development leadership experience in SaaS required.
The predicted salary is between 36000 - 60000 £ per year.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As a Sales Development Manager (EMEA) at Decagon, you’ll be responsible for hiring, developing, and scaling a high-performing team of SDRs to drive top-of-funnel pipeline across Enterprise and Strategic segments. This is a pure management role. You will not carry an individual quota or run your own book of business. Instead, your impact will come through coaching, process design, performance management, and talent development – building a team that consistently executes against complex, multi-threaded enterprise sales motions. You’ll partner closely with Sales, Marketing, and RevOps to refine strategy, improve conversion, and develop the next generation of world-class sellers.
At Decagon, “world-class sellers” are process-driven, disciplined operators who can confidently engage both hands-on-keyboard practitioners and C-suite executives. They are comfortable navigating complex, multi-stakeholder buying groups, running multi-threaded outreach, and translating AI-driven capabilities into clear business outcomes. They combine executive presence with intellectual curiosity and strong follow-through – and your role will be to build and coach a team that embodies those standards every day. This role is ideal for a leader who thrives on scaling people and systems in a fast-moving GenAI company.
In this role, you will:
- Lead and scale a team of SDRs focused on Enterprise and Strategic segments
- Own hiring, onboarding, and ramp for all SDRs in EMEA
- Set clear expectations and operating standards for outbound execution, pipeline quality, and qualification rigor
- Coach SDRs through complex, multi-threaded sales cycles, including executive outreach and stakeholder mapping
- Set and maintain a high-performing culture by overseeing daily activities and managing quota performance of individual SDRs
- Run consistent 1:1s focused on skill development, performance management, and career progression
- Partner cross-functionally with Sales, Marketing, and RevOps to align on ICP, pipeline strategy, and conversion goals
- Report on team performance, pipeline health, and forecasts to senior leadership
- Continuously improve systems, processes, and tooling to increase efficiency and output
- Design and deliver enablement programs that develop SDRs into world-class sellers at Decagon
You may be a good fit if you:
- Have 2+ years of experience leading a sales development team at a SaaS company
- Have prior quota-carrying sales experience, giving you credibility as a coach and leader
- Have experience operating within complex, multi-threaded enterprise sales cycles
- Thrive in fast-paced, results-oriented GTM environments
- Excel at motivating, coaching, and developing SDRs into future top-performing sellers
- Embody the Polymath Principle – you’re comfortable moving between Salesforce data analysis, process optimization, and high-energy motivational coaching
- Are proficient in Salesforce and familiar with modern sales engagement tools
- Use data to drive decisions, identify trends, and improve systems
- Bring strong communication, collaboration, and influencing skills
- Demonstrate intellectual curiosity and interest in staying current in the rapidly evolving GenAI market
Even better if you:
- Have 1-3+ years of personal closing experience in a full cycle sales role in SaaS
- Have experience managing teams prospecting to Fortune 500 or Global 2000 accounts
- Have a history of building at a high-growth startup
- Are passionate about fostering a positive, high-energy team culture while driving consistent results
Location & working model
This role is based in our King’s Cross, London office. Decagon is an in-office company, and this position is designed for leaders who value being closely embedded with their team and collaborating in person.
Benefits
- Competitive base salary plus commission structure
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
Manager, Sales Development (EMEA) employer: Decagon AI, Inc.
Decagon is an exceptional employer that fosters a dynamic and collaborative work environment in the heart of King's Cross, London. With a strong focus on employee growth, we offer comprehensive benefits including competitive salaries, health coverage, and a unique take-what-you-need vacation policy, all while promoting a culture of excellence and innovation. As a Sales Development Manager, you will have the opportunity to lead and develop a high-performing team, driving meaningful impact in a fast-paced GenAI company that values creativity and results.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Sales Development (EMEA)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Decagon and understand their values and mission. Think about how your experience aligns with their goals, especially around building high-performing teams and driving results. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to refine your pitch. Focus on articulating your leadership style and how you can coach SDRs to excel in complex sales cycles. Confidence is key, so get comfortable talking about your achievements!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Decagon team. Don’t miss out on the chance to showcase your skills directly!
We think you need these skills to ace Manager, Sales Development (EMEA)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and our mission shine through. We want to see that you’re genuinely excited about the opportunity to lead a team in a fast-paced GenAI environment.
Tailor Your Experience:Make sure to highlight your relevant experience in sales development and team management. We’re looking for specific examples of how you’ve successfully coached teams and navigated complex sales cycles, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. Use bullet points if it helps to break down your experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Decagon AI, Inc.
✨Know the Company Inside Out
Before your interview, dive deep into Decagon's mission and values. Understand their conversational AI platform and how it empowers brands. This knowledge will help you connect your experience with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Style
As a Sales Development Manager, your ability to lead and develop a team is crucial. Prepare examples of how you've successfully coached SDRs or sales teams in the past. Highlight your approach to performance management and how you foster a high-performing culture.
✨Demonstrate Your Data-Driven Mindset
Decagon values candidates who use data to drive decisions. Be ready to discuss how you've used analytics in previous roles to improve sales processes or team performance. Bring specific metrics or outcomes to illustrate your impact.
✨Prepare for Complex Sales Scenarios
Expect questions about navigating multi-threaded sales cycles and engaging with C-suite executives. Think of scenarios where you've successfully managed complex sales processes and be prepared to share your strategies for stakeholder mapping and executive outreach.
