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- Tasks: Guide customers through AI deployments and ensure they achieve meaningful outcomes.
- Company: Decagon, a leading conversational AI platform redefining customer experiences.
- Benefits: Medical benefits, generous time off, and daily meals in the office.
- Other info: Dynamic environment with opportunities for continuous learning and growth.
- Why this job: Join a high-growth team and make a direct impact on customer success.
- Qualifications: 4+ years in customer-facing roles with strong communication skills.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world‑class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in‑office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Success team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high‑value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Success team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross‑functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real‑world environments. This role blends relationship management with hands‑on execution and is ideal for someone who thrives in a fast‑paced setting and wants to have a direct impact at a high‑growth company.
- Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon
- Build meaningful and long‑lasting partnerships with our customers, and act as your customers' strategic advisor
- Co‑pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
- Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
- Expertly communicate with customer stakeholders, from individual contributors all the way to C‑level executives
- Identify and support new projects and initiatives to best support our team and customers
- Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
- 4+ years of customer‑facing experience in a technical and customer‑facing role in B2B SaaS
- Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
- Excellent communication and presentation skills, with the ability to simplify complex concepts for non‑technical audiences
- Strong interpersonal, persuasion and teamwork skills
- Business understanding of GTM sales teams and processes
- Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
- Are familiar with Agentic AI tool deployments in large organizations
- Have working knowledge of Customer Support processes, systems, and best practices
- Have experience in a high‑growth startup environment
- Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Benefits
- Medical, dental, and vision benefits
- Generous time off, including 20 days statutory annual leave, 8 UK public holidays, and a company‑wide holiday break
- Daily lunches, dinners and snacks in the office to keep you at your best
Agent Success Manager employer: Decagon AI, Inc.
Contact Detail:
Decagon AI, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agent Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Decagon or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by understanding Decagon's values and how they align with your own. Be ready to share examples of how you've embodied these values in your previous roles—this shows you're a great fit for the team!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific challenges you've faced in customer-facing roles and how you tackled them. This will demonstrate your ability to thrive in a fast-paced environment like Decagon.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Decagon team.
We think you need these skills to ace Agent Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Agent Success Manager role. Highlight your customer-facing experience and any relevant projects you've managed. We want to see how your skills align with our mission at Decagon!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and stakeholders, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to simplify complex concepts.
Highlight Your Technical Acumen: Even though coding isn't required, showing your understanding of technical concepts related to AI and SaaS can set you apart. Share any experiences where you've worked with tech teams or contributed to product development.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Decagon!
How to prepare for a job interview at Decagon AI, Inc.
✨Know the Company Inside Out
Before your interview, dive deep into Decagon's mission and values. Understand how their conversational AI platform works and the impact it has on customer experiences. This knowledge will help you connect your skills to their needs and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Success Skills
Prepare examples from your past experience where you've successfully managed customer relationships or driven projects. Highlight how you’ve helped clients achieve their goals, especially in a B2B SaaS environment. This will demonstrate your ability to thrive in the Agent Success Manager role.
✨Communicate Clearly and Confidently
Practice simplifying complex concepts, as you'll need to communicate effectively with both technical and non-technical stakeholders. Use clear language and be ready to explain how you can bridge the gap between customers and the product team at Decagon.
✨Ask Insightful Questions
Prepare thoughtful questions about Decagon’s current projects, challenges, and future plans. This shows your enthusiasm for the role and helps you understand how you can contribute to the team. It also gives you a chance to assess if the company aligns with your career goals.