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For Companies At a Glance
- Tasks: Lead and grow relationships with enterprise clients, driving their success and satisfaction.
- Company: Debt Register is a fintech innovator transforming payment recovery for global businesses.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for career progression.
- Why this job: Join an award-winning team and make a real impact in the fintech space.
- Qualifications: 6+ years in Customer Success within SaaS; strong B2B relationship management skills required.
- Other info: Work from home 3 days a week and collaborate with top-tier brands globally.
The predicted salary is between 52000 - 78000 £ per year.
Senior Customer Success Manager – Fintech SaaS Game Changer.
Join to apply for the Senior Customer Success Manager – Fintech SaaS Game Changer. role at Debt Register
Senior Customer Success Manager – Fintech SaaS Game Changer.
Join to apply for the Senior Customer Success Manager – Fintech SaaS Game Changer. role at Debt Register
Get AI-powered advice on this job and more exclusive features.
This range is provided by Debt Register. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Step Into a Career-Defining Role with One of Fintech’s Rising Stars
Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? At Debt Register, we’re not just transforming the way global businesses recover payments – we’re redefining what client success looks like. Join a high-impact, award-winning team, work with top-tier brands, and take your career to new heights with a game-changing SaaS platform already making waves across the UK, Europe, and North America.
The Role at a Glance:
Senior Customer Success Manager
Epsom, Surrey HQ Based c2day / 3days per week working from home
Up to £90,000 Base (Up to £115,000 OTE)
Plus Benefits and potential progression to Head of Customer Success
Full time, Permanent – Requires flexibility to work 30-50% of weekly time during US hours
Awards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023
Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More…
Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust
Your Skills: Background in Customer Success for a SaaS or tech. Proven track record managing enterprise B2B client relationships. Experienced using Hubspot and Monday.com.
Who we are:
We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale.
Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth.
Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape.
The Senior Customer Success Manager Role:
We’re on the lookout for a high-performing Senior Customer Success Manager to build, support, and grow strong relationships with our enterprise clients across North America, the UK, and Europe. This is your chance to work at a global level – as you partner directly with senior finance and credit executives and report to our US-based Chief Revenue Officer.
This isn’t just a support role – it’s a strategic, commercially driven position where you’ll own the entire customer journey: from onboarding and adoption to engagement, retention, and expansion.
You’ll play a key role in driving growth and delivering measurable impact.
You’ll thrive here if you:
• Love building long-term client relationships rooted in trust and results
• Are energised by working cross-functionally and influencing decision-makers
• Have the flexibility to align your schedule with EST and PST time zones (we work smart to stay connected)
What You’ll Own:
• Manage and grow relationships with enterprise US clients as their trusted advisor and main point of contact.
• Lead onboarding, training, and implementation that drives adoption and long-term value.
• Monitor client health, spot risks early, and deliver measurable results through strategic Success Plans.
• Partner with Sales to drive renewals and uncover smart expansion opportunities.
• Mentor team members, sharing best practices and fostering a culture of growth.
• Log key insights in HubSpot to keep the team aligned and data-driven.
• Build strong relationships with senior finance and credit stakeholders, influencing at the highest level.
• Champion client feedback to shape the roadmap and improve the product.
What You Bring:
• 6+ years in Customer Success within fast-paced SaaS or tech environments
• Proven experience managing enterprise B2B accounts, with strong retention and growth results
• Commercially minded, with a knack for spotting opportunities and driving revenue
• Confident communicator, able to influence senior stakeholders and articulate value clearly
• Proactive, adaptable, and comfortable flexing your schedule to support US clients when needed
• Thrive in high-growth settings and bring a problem-solving, builder’s mindset
Bonus points for: experience in credit management, AR, fintech, or collections — and hands-on time with HubSpot and Monday.com
Ready to take the lead and shape the future of Customer Success in fintech?
If you’re driven by impact, trusted by clients, and motivated by growth – this is your moment.
Apply now and step into a senior role with fast-track progression, global reach, and the autonomy to make a real difference.
Interested? Apply here for a fast-track path to the Hiring Manager
Application notice… We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
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Senior Customer Success Manager - Fintech SaaS Game Changer. employer: Debt Register
Contact Detail:
Debt Register Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - Fintech SaaS Game Changer.
✨Tip Number 1
Familiarise yourself with the fintech landscape, especially focusing on payment recovery solutions. Understanding the challenges and trends in this sector will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of Debt Register on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting measurable outcomes from your past experiences will demonstrate your ability to deliver results in a similar environment.
✨Tip Number 4
Showcase your adaptability by discussing how you've successfully managed client relationships across different time zones. This is particularly relevant for the role, as it requires flexibility to align with US hours.
We think you need these skills to ace Senior Customer Success Manager - Fintech SaaS Game Changer.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly within SaaS or tech environments. Emphasise your achievements in managing enterprise B2B accounts and any specific metrics that demonstrate your success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the fintech landscape. Mention how your skills align with the role's requirements and provide examples of how you've driven growth and built strong client relationships.
Highlight Relevant Skills: In your application, clearly outline your experience with tools like HubSpot and Monday.com. Discuss your ability to influence senior stakeholders and your proactive approach to client management, as these are key aspects of the role.
Showcase Cultural Fit: Debt Register values informality, flexibility, and personal growth. In your application, reflect on how you embody these values and how you can contribute to their culture while driving client success.
How to prepare for a job interview at Debt Register
✨Understand the Company and Its Culture
Before your interview, take some time to research Debt Register and its unique culture. Familiarise yourself with their mission, values, and recent achievements in the fintech space. This will help you align your answers with what they value and demonstrate your genuine interest in the company.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles that highlight your experience in managing enterprise B2B client relationships. Focus on how you've driven growth, improved client retention, and successfully onboarded clients. Use metrics to quantify your impact whenever possible.
✨Demonstrate Strategic Thinking
As a Senior Customer Success Manager, you'll need to think strategically. Be ready to discuss how you've identified opportunities for expansion within existing accounts and how you've influenced decision-makers. Prepare to share your approach to creating success plans that deliver measurable results.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about challenges you've faced in previous roles and how you overcame them. This will showcase your proactive mindset and ability to thrive in high-growth environments.
