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- Tasks: Investigate and resolve customer complaints while ensuring top-notch service.
- Company: Leading debt recovery firm with a focus on customer satisfaction.
- Benefits: Hybrid working option, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by improving customer experiences and procedures.
- Qualifications: Strong communication skills and attention to detail required.
- Other info: Join a dynamic team dedicated to continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
A leading debt recovery firm is seeking a Customer Resolution Specialist to investigate and resolve complaints while ensuring high standards of customer service. This role involves detailed analysis of complaints and collaboration with various teams to improve procedures.
Candidates must demonstrate strong communication skills, attention to detail, and a commitment to continuous improvement. This is a full-time position located in Redditch with a hybrid working option.
Resolution & Complaints Specialist (Hybrid) in Redditch employer: Debt Recovery Plus Ltd
Contact Detail:
Debt Recovery Plus Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolution & Complaints Specialist (Hybrid) in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints resolution. Think about your past experiences and how they relate to the role. We want you to shine when discussing your attention to detail and communication skills!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled customer complaints in the past. This will demonstrate your commitment to continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Resolution & Complaints Specialist (Hybrid) in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and complaint resolution. We want to see how your skills align with the role, so don’t be shy about showcasing your attention to detail and communication prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about resolving complaints and improving customer experiences. We love seeing candidates who are genuinely excited about the role and our mission.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complaints or improved processes in the past. We’re looking for those who can think critically and collaborate effectively with teams to enhance customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Debt Recovery Plus Ltd
✨Know Your Stuff
Before the interview, make sure you understand the debt recovery industry and the specific challenges it faces. Research common complaints customers have and think about how you would resolve them. This will show your potential employer that you're proactive and knowledgeable.
✨Showcase Your Communication Skills
As a Resolution & Complaints Specialist, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. Practise articulating your thoughts clearly and confidently during the interview.
✨Attention to Detail is Crucial
Since this role involves detailed analysis of complaints, be ready to discuss how you ensure accuracy in your work. Bring examples of how your attention to detail has led to successful outcomes in previous roles. This will highlight your suitability for the position.
✨Emphasise Continuous Improvement
The job description mentions a commitment to continuous improvement, so come prepared with ideas on how processes can be enhanced. Think about past experiences where you've contributed to improvements and be ready to share these insights during your interview.
