At a Glance
- Tasks: Lead a team of debt advisors to provide expert financial support and guidance.
- Company: Join Debt Free Advice, a charity dedicated to creating a fairer society since 1884.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Work in a supportive environment focused on equality and inclusion.
- Why this job: Make a real difference in people's lives by helping them overcome financial challenges.
- Qualifications: Experience in debt advice and strong leadership skills are essential.
The predicted salary is between 32877 - 40183 £ per year.
Debt Free Advice provides free, expert support to people experiencing financial difficulties through telephone, video chat, Whats App, web chat, and a network of face-to-face advice centers.
Accredited advisors assist with a wide range of money concerns, including rent, council tax arrears, credit card debt, and other household bills.
The team works with clients to prioritize their commitments, draft letters, and advocate with creditors and agencies on their behalf.
Debt Free Advice is funded by the Money and Pensions Service and managed by Toynbee Hall, a long-standing London charity focused on creating a fairer society since 1884.
The service is authorized and regulated by the Financial Conduct Authority, ensuring high standards of advice and client care.
Role Description
The Debt Advice Supervisor is responsible for overseeing a team of debt advisors, ensuring the delivery of high-quality, compliant, and empathetic advice to clients.
Day-to-day tasks include supervising casework, reviewing advice quality, providing feedback and coaching, and supporting advisors with complex cases.
The Supervisor will monitor performance against service standards, manage scheduling and workflow, and maintain accurate records and reporting.
The role also involves liaising with internal stakeholders and partner organizations, contributing to service improvements, and ensuring adherence to regulatory and organizational policies.
This is a full-time, on-site role based in London.
Qualifications
- Strong background in debt advice, money guidance, or financial counseling, with experience handling complex debt and budgeting cases.
- Demonstrated supervisory or team leadership experience, including coaching, performance monitoring, and supporting staff development.
- Excellent communication and interpersonal skills, with the ability to work empathetically with clients from diverse backgrounds and manage sensitive information.
- Sound understanding of relevant regulations, including FCA requirements, debt solutions, welfare benefits, and housing or council tax processes.
- Proficiency in using digital tools and case management systems, and confidence working across phone, video, and online communication channels.
- Strong organizational and time-management skills, with the ability to prioritize workloads and maintain accurate documentation.
- Relevant qualifications or accreditation in debt advice, financial capability, or a related field are highly beneficial.
- Commitment to equality, inclusion, and high ethical standards, with a genuine interest in supporting people experiencing financial hardship.
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Debt Advice Supervisor (Debt Free Academy) employer: Debt Free Advice
Debt Free Advice is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As part of Toynbee Hall, a respected London charity, you will have the opportunity to make a meaningful impact in the community while enjoying comprehensive training and professional development opportunities. The role of Debt Advice Supervisor not only allows you to lead a dedicated team but also to contribute to a fairer society, making this position both rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Advice Supervisor (Debt Free Academy)
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Debt Free Advice. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Debt Free Advice.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Debt Free Advice. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Debt Advice Supervisor (Debt Free Academy)
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Debt Free Advice and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Debt Free Advice how you can be a team player!
How to prepare for a job interview at Debt Free Advice
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Debt Free Advice.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Debt Free Advice's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
