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For Companies At a Glance
- Tasks: As a Collections Advisor, you'll manage customer accounts and resolve queries daily.
- Company: Join DCS, a supportive team known for excellent customer service and professional growth.
- Benefits: Enjoy a company pension, annual bonuses, free parking, and opportunities for career advancement.
- Why this job: Be part of a dynamic environment where your contributions directly impact customer satisfaction.
- Qualifications: You need two years in Credit Control or Customer Service with strong communication skills.
- Other info: This role is office-based in Wakefield, offering both full-time and part-time options.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service / Collections AdvisorWakefield, WF5 9TP – office based
- Full time/ Part time, permanent position
Please Note: Applicants must be authorised to work in the UK, No agencies please Why us?
Joining the DCS Team means being a part of a supportive and rewarding environment. We can offer you:
- Company pension scheme
- Annual bonus
- Opportunities for continued professional growth
- Free on-site parking
The Role
As our Collections Advisor, you’ll be the frontline of our customer interactions, helping to manage accounts and resolve queries. Your role will be crucial in maintaining our high standards of customer service and ensuring client satisfaction.
Key Responsibilities:
- Communicate with customers via telephone and email to take payments, set up payment plans, and resolve queries
- Contact customers when accounts fall into arrears
- Address customer queries related to financial difficulties
- Handling difficult conversations in a sensitive and professional manner
- Handle post related to customer queries
- Liaise with clients to provide updates and information
Our Ideal Candidate
We’re looking for someone who is customer-focused and has a strong credit control or customer service background. You will also have:
- A minimum of two years’ experience in Credit Control or Customer Service
- Strong attention to detail and data accuracy
- Good telephone manner – can communicate effectively and professionally
- A logical thought process to resolve queries.
- Excellent organisational skills to manage personal workload, phone calls and queries.
- Ability to work on own, demonstrating drive and initiative.
- Team player, willing to share ideas and techniques with other team colleagues to improve the business.
- Flexibility and adaptability to meet business needs
In the first instance please can you send a copy of your CV to colette@dcscollect.co.uk and we will be in touch. No agencies please
Would highly recommend. Always very helpful & work hard to try & get a successful outcome.
I\’ve had a great experience so far with DCS, they\’re very responsive, quick and efficient! Would highly recommend
We swapped from a different agency and have been so pleased we did! No fees for nothing, along with kind and professional staff! DCS have even been able to reclaim debts from over a year ago which our previous agency failed to. I\’d highly recommend them for their services
Been working with DCS for several years. Great team, very responsive & efficient. We had a lot of successes with difficult collections which we would have had to write-off otherwise.
Always fast and efficient service from the great team at DCS, it\’s a massive comfort as a small business to have a debt collection company you can rely on.
Excellent communicate and support, we are very happy with their service and we have used them a few times now. Not local to us, but that does not have any negative impact at all
A thoroughly professional service. The team is friendly and pragmatic and always ready with sound advice. I can unreservedly recommend DCS UK Ltd.
It is quite rare that we have to call on this service but I have to say when we do, the team are quick and efficient in getting a resolution in place. I would highly recommend this service.
Since the pandemic we were experiencing more and more a trend for non payment of our services, came across DCS by chance and i have to say they have far exceeded our expectations, they have managed to recover the majority of our debts.
They are also an extremely great Company to deal with incredibly efficient and professional, SO WELL DONE TO ALL OF THE TEAM
Having dealt with somewhat antiquated and inefficient debt recovery companies in the past, Debt Collection Services UK Ltd are a breath of fresh air. Every team member I’ve dealt with has been incredibly helpful and responsive, even providing useful advice where there would be no financial gain for themselves.
As a small, family run business it can sometimes be difficult to enforce our policies and remove feeling and emotion from the equation. DCS have given us the confidence to do just this and with great success.
Thanks so much to all involved 5️‘s
Fantastic service, they are great at collecting the difficult, long term debts.
They quickly get action from the clients which ignore your statements.
If you\’re considering writing off a load of old debts, try these guys first!
We\’re very impressed with DCS\’s speed and professionalism, even dealing with our queries out-of-hours. They work fluently as a team and provide excellent guidance at every turn.
A bonus for us as a micro business with a wide range of invoice values is that they are happy to recover small debts as well as larger ones.
Wouldn\’t hesitate to recommend them, and we will certainly keep using them to collect future late payments.
We have been using DCS for a number of years. I have found them a pleasure to work with – the team are proactive, attentive and always available whenever a query arose. More importantly, they have successfully helped us recover the majority of bad debts both swiftly and hassle free. Highly recommended.
We have used DCS for a number of years now and are extremely happy with their whole offering. Everyone is very professional and friendly providing excellent advice and guidance on matters. They have helped us improve our recovery rates significantly and have no hesitation in recommending them.
Authorised and Regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts. Financial Conduct Authority Authorisation Ref No. 700025. Registered with the Information Commissions Office Z8065106
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Customer Service / Collections Advisor employer: Debt Collection Services Ltd
Contact Detail:
Debt Collection Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Collections Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to collections. Understanding how to handle difficult conversations and financial queries will give you an edge during the interview.
✨Tip Number 2
Research DCS and their approach to customer service and collections. Knowing their values and how they operate can help you tailor your responses in interviews and demonstrate that you're a good fit for their team.
✨Tip Number 3
Practice your communication skills, particularly over the phone. Since this role involves a lot of telephone interaction, being able to convey information clearly and professionally will be crucial.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed workloads or resolved multiple queries efficiently in past roles. This will highlight your ability to handle the demands of the position.
We think you need these skills to ace Customer Service / Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and credit control experience. Use specific examples that demonstrate your ability to handle difficult conversations and resolve queries effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your skills align with the role of a Collections Advisor and provide examples of how you've successfully managed customer accounts in the past.
Highlight Relevant Skills: In your application, emphasise your attention to detail, organisational skills, and ability to work independently. These are key traits that the company is looking for in their ideal candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Debt Collection Services Ltd
✨Showcase Your Customer Service Skills
As a Collections Advisor, your ability to communicate effectively is key. Prepare examples from your past experiences where you successfully resolved customer queries or handled difficult conversations. This will demonstrate your customer-focused approach.
✨Demonstrate Attention to Detail
Highlight your strong attention to detail during the interview. You might be asked about how you ensure data accuracy in your work. Be ready to discuss specific methods you use to maintain high standards in your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to manage accounts in arrears or deal with financial difficulties. Practising your responses can help you articulate your thought process clearly.
✨Emphasise Teamwork and Initiative
The role requires both teamwork and the ability to work independently. Be prepared to share examples of how you've collaborated with colleagues to improve processes, as well as instances where you took the initiative to resolve issues on your own.