Hours: 42.5 hours per week, worked on a rota between 09:00 and 19:00, including one Saturday morning in every five
Salary: Competitive, discussed based on experience
About us
Debt Advisory Services is one of the UK’s most trusted and ethical debt advisory firms, authorised and regulated by the Financial Conduct Authority (FCA). We support individuals across England, Wales and Northern Ireland with transparent, honest and fair guidance to help them regain control of their finances.
As a sister company to The Insolvency Group, regulated by the Insolvency Practitioners Association (IPA), we offer access to a full range of insolvency and debt solutions. Our teams work closely with each client to tailor solutions to their circumstances, focusing on affordability, sustainability and long‑term financial stability.
Our culture is grounded in empathy, integrity and non‑judgemental support. It’s a client‑centric environment where you can make a meaningful impact.
About the role
We’re looking for a Debt Management Review Agent to join our team in Bolton. You’ll review the cases of customers who are struggling financially and help them reach the right debt solution. After full training, you’ll provide debt solutions advice, so this is a role with real responsibility and a real chance to make a difference at a difficult time for people.
About you
You care about getting good outcomes for customers and can stay calm and accurate in a fast‑paced environment. You’re confident working unsupervised and take compliance seriously.
- Minimum 2 years’ experience in a regulated Finance, Banking or Debt Solutions environment (e.g. FCA, IPA or similar)
- Working knowledge of vulnerability handling and drills
- Ability to work in a fast‑paced environment
- Strong understanding of compliance and regulatory standards
- Ability to work unsupervised and manage your own workload
- A genuine desire to achieve good outcomes for customers in financial difficulty
- Flexibility to work a rota, including one Saturday morning in five
What you’ll be doing
- Reviewing debt management cases to ensure they meet regulatory and internal standards
- Identifying and handling customer vulnerability appropriately
- Providing debt solutions advice following full training
- Delivering fair, compliant outcomes for every customer
What we offer
- Full training in debt solutions advice
- Company contribution pension, free lunch daily & development opportunities
- A supportive, non‑judgemental team where good customer outcomes come first
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