Company Description
Debt Advisory Services is one of the UK’s most trusted and ethical debt advisory firms, authorised by the Financial Conduct Authority (FCA). The company empowers individuals across England, Wales, and Northern Ireland to regain control of their finances through transparent, fair, and non-judgemental advice. As a sister company to The Insolvency Group, regulated by the Insolvency Practitioners Association, it offers access to a full range of insolvency and debt solutions. Team members work within a supportive, client-focused environment that prioritises honesty, integrity, and long-term financial stability for every client. Joining Debt Advisory Services means contributing to compassionate, expert guidance that helps people move towards sustainable financial freedom.
Role Description
This is a full-time, on-site Customer Service Representative role based in Bolton. The Customer Service Representative will handle inbound and outbound customer communications via phone, email, and digital channels, providing clear information about debt solutions and next steps. Daily responsibilities include listening to clients’ situations, answering queries, explaining processes in a straightforward way, and ensuring each client feels respected and supported. The role involves accurately recording customer interactions, maintaining up-to-date case information, and following company policies and regulatory guidelines. The Customer Service Representative will collaborate with advisory and insolvency teams to ensure a smooth client journey, support ongoing case management, and contribute to continuous improvement in customer experience.
Qualifications
- Ability to deliver high-quality customer service focused on Customer Service and Customer Satisfaction.
- Experience in Customer Support and managing Customer Experience across multiple communication channels in a Financial Services Environment.
- Background working as Customer Service Representatives or in similar client-facing roles.
- Strong communication skills, including clear verbal and written communication and active listening.
- Empathetic, non-judgemental approach when discussing sensitive financial situations.
- Ability to work on-site in Bolton, manage time effectively, and handle multiple cases with attention to detail.
- Comfort working with computer systems and CRM tools; prior experience in financial services or debt advice is an advantage.
- Relevant education or training in customer service, business, or a related field is beneficial.
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Contact Details:
Debt Advisory Services group Recruitment Team
