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For Companies At a Glance
- Tasks: Lead customer surveys to gather insights that shape strategy and enhance experiences.
- Company: Fast-growing automotive brand focused on customer satisfaction.
- Benefits: Salary up to £45,000 plus benefits in a dynamic office environment.
- Why this job: Make a real impact by turning customer feedback into actionable insights.
- Qualifications: 1-3 years in survey or research roles, strong data analysis skills required.
- Other info: Collaborative culture with opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
This is an exciting opportunity to become the go-to expert for customer insights within a fast-moving automotive business, helping to shape strategy and enhance the experience for customers and dealers alike. My client, a fast-growing automotive brand, is looking for a Survey Specialist to lead customer survey activities across their expanding portfolio. This role is perfect for someone who enjoys turning customer feedback into achievable insights that drive business decisions and improve the overall ownership and purchasing experience.
Salary: up to 45,000 + Benefits
Sector: Automotive
Location: London
Language: English
Work style: Office based role
Key Responsibilities:
- Survey Management: Design, implement, and manage core customer surveys, including satisfaction, test drive feedback, and future model input. Ensure all surveys are methodologically sound and deliver high-quality, achievable data.
- Reporting & Analysis: Analyse survey data, identify trends and opportunities, and translate findings into clear, actionable insights for teams across Marketing, Product, and Dealer Operations. Present results and recommendations to senior stakeholders.
- Stakeholder Collaboration: Work closely with Brand Managers, Marketing, and Dealer Development teams to align research objectives with business needs. Support dealer visits and customer events to gather real-time feedback.
- Data Integrity & Compliance: Ensure adherence to data privacy regulations and internal governance policies. Continuously optimise survey methodologies to improve response rates and data quality.
Candidate Requirements:
- 1-3 years' experience in survey, insight, or research roles, ideally in the automotive sector or premium/consumer goods industry.
- Strong expertise in survey design, data analysis, and statistical reporting.
- Proficiency with survey software (e.g., Qualtrics, SurveyMonkey Enterprise) and advanced Excel/statistical tools.
- Excellent communication and presentation skills, able to convey complex data clearly to both technical and non-technical audiences.
- Highly organised, self-motivated, and able to manage multiple projects in a fast-paced environment.
- Familiarity with the UK automotive market and customer journey touchpoints is a plus.
- Proactive, results-oriented, and passionate about improving the customer experience.
Survey Specialist in London employer: Debro Group Ltd. t/a ABL Recruitment
Contact Detail:
Debro Group Ltd. t/a ABL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Survey Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work in customer insights. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your survey design and analysis work. Use real examples to demonstrate how your insights have driven business decisions. This will make you stand out when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your data storytelling skills. Be ready to explain how you’ve turned customer feedback into actionable insights in the past. Practice presenting your findings clearly and confidently, as this is key for impressing senior stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities, and applying directly can sometimes give you an edge. Plus, it’s a great way to show your enthusiasm for joining our team and making a difference in the automotive world.
We think you need these skills to ace Survey Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Survey Specialist. Highlight your experience in survey design and data analysis, especially if you've worked in the automotive sector. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer insights and how you can help shape strategies. Be sure to mention any relevant projects or experiences that showcase your expertise.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, make sure to include examples of how you've turned data into actionable insights in your application. We love seeing how you've made a difference in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Debro Group Ltd. t/a ABL Recruitment
✨Know Your Surveys
Make sure you’re familiar with different types of surveys and methodologies. Brush up on your knowledge of customer satisfaction surveys, test drive feedback, and how to gather actionable insights. This will show that you’re not just a candidate but a potential expert in the field.
✨Data Analysis Skills Matter
Be prepared to discuss your experience with data analysis and statistical reporting. Bring examples of how you've turned survey data into actionable insights in previous roles. If you’ve used tools like Qualtrics or SurveyMonkey, mention specific projects where these were key to your success.
✨Collaboration is Key
Highlight your ability to work with various teams, such as Marketing and Dealer Development. Share examples of how you’ve collaborated with stakeholders to align research objectives with business needs. This shows you understand the importance of teamwork in driving customer insights.
✨Stay Current with the Automotive Market
Familiarise yourself with the latest trends in the UK automotive market. Being able to discuss current customer journey touchpoints and how they impact survey design will impress your interviewers. It shows you’re proactive and genuinely interested in improving the customer experience.
