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For Companies At a Glance
- Tasks: Lead a team, manage shop operations, and deliver exceptional customer service.
- Company: Join DEBRA, a charity dedicated to supporting those affected by Epidermolysis Bullosa.
- Benefits: Enjoy a competitive salary, generous leave, and exclusive staff discounts.
- Why this job: Make a real difference while working in a supportive and inclusive environment.
- Qualifications: Retail management experience and strong leadership skills are essential.
- Other info: DBS check required; we support diverse applicants and offer career progression.
The predicted salary is between 24734 - 27600 £ per year.
Join the DEBRA Scotland Team: Make a Difference, Every Day
Position: Store/Shop Manager – Kirkintilloch, 65 Cowgate, G66 1HW
Salary: £24,733.80 per annum
Contract: Permanent, Full-Time (35 hours/week over 5 days)
Are you a naturally friendly individual with a talent for connecting with people?
Do you thrive in a fast-paced retail environment and enjoy leading a team to success?
If so, DEBRA has an exciting opportunity for a Store/Shop Manager to join our passionate team in Kirkintilloch!
About DEBRA
DEBRA is the national charity supporting individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin condition. Our mission is to provide lifelong care and fund research to find a cure. Every item sold in our shops helps us get closer to that goal.
Our values – Respect, Passion, Care, and Inclusivity – are at the heart of everything we do. When you join DEBRA, you become part of a team that\’s committed to making a real difference.
What You\’ll Be Doing
As Store Manager, you\’ll be responsible for the day-to-day operations of our Kirkintilloch shop, ensuring it runs smoothly, efficiently, and in line with DEBRA\’s values and policies. Your key responsibilities will include:
- Leading, motivating, and developing a team of staff and volunteers.
- Delivering exceptional customer service and creating a welcoming shop environment.
- Managing stock generation, rotation, pricing, and merchandising.
- Designing creative and eye-catching window and in-store displays.
- Ensuring compliance with Gift Aid procedures and policies, recognising its high value and risk to the charity.
- Maintaining accurate records and ensuring all retail operations comply with internal policies and external regulations.
- Supporting recruitment, training, and retention of volunteers.
- Handling donations, including lifting and manual handling of stock.
- Using internal systems and digital platforms confidently for reporting and communication.
- Ensuring health & safety, safeguarding, and data protection standards are upheld at all times.
What We\’re Looking For
- Proven retail management experience (charity retail experience is a plus).
- Strong leadership and organisational skills.
- Excellent communication and interpersonal abilities.
- A proactive, hands-on approach with a positive attitude.
- Confidence in using IT systems and managing retail administration.
- A commitment to DEBRA\’s mission and values.
Why Work for DEBRA?
We offer a supportive and rewarding environment, along with a comprehensive benefits package:
- Competitive salary
- Auto-enrolment pension with DEBRA contribution
- Life Assurance Scheme
- Employee Assistance Programme (24/7 support for staff and families)
- Generous training budget and career progression opportunities
- 20 days annual leave + bank holidays (increasing with service)
- Long service awards and increased holiday entitlement
- Exclusive staff discounts
- Personalised recognition awards
- Opportunities for apprenticeships and internships
Our Commitment to Inclusion
DEBRA is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process and workplace. If you require any reasonable adjustments during the recruitment or interview process, please let us know – we\’re here to support you.
Please Note:
All roles at DEBRA require a DBS check and two satisfactory references. We take our safeguarding responsibilities seriously and are committed to equality, diversity, and inclusion in all areas of our work.
If you\’re ready to lead with purpose and passion, and want to be part of something truly meaningful, apply today – we\’d love to hear from you!
JBRP1_UKTJ
Shop Manager employer: DEBRA
Contact Detail:
DEBRA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with DEBRA's mission and values. Understanding their commitment to supporting individuals affected by Epidermolysis Bullosa will help you align your responses during the interview, showcasing your passion for their cause.
✨Tip Number 2
Prepare examples of your previous retail management experience, particularly in charity settings if applicable. Highlight specific instances where you successfully led a team or improved customer service, as this will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 3
Showcase your leadership style during the interview. Be ready to discuss how you motivate and develop teams, as well as how you handle challenges. This will illustrate your proactive approach and ability to create a positive shop environment.
✨Tip Number 4
Research common retail compliance issues, especially related to Gift Aid procedures. Being knowledgeable about these topics will not only impress your interviewers but also show your commitment to upholding DEBRA's standards and policies.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand DEBRA's Mission: Before applying, take some time to understand DEBRA's mission and values. This will help you tailor your application to reflect your commitment to their cause and demonstrate how your personal values align with theirs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your retail management experience, especially if you have worked in charity retail. Provide specific examples of how you've led teams, managed stock, and delivered excellent customer service.
Showcase Leadership Skills: As a Store Manager, strong leadership is crucial. Use your application to illustrate your leadership style and provide examples of how you've motivated and developed teams in previous roles.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific responsibilities and requirements mentioned in the job description. Mention your proactive approach and how you can contribute to creating a welcoming shop environment.
How to prepare for a job interview at DEBRA
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for DEBRA's mission and values during the interview. Share any personal experiences or connections you have with the charity sector, especially related to supporting individuals with Epidermolysis Bullosa.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Highlight your ability to motivate and develop staff and volunteers, as this is crucial for the Store Manager role.
✨Prepare for Customer Service Scenarios
Think of specific instances where you delivered exceptional customer service. Be ready to discuss how you would create a welcoming shop environment and handle challenging situations with customers.
✨Familiarise Yourself with Retail Operations
Brush up on your knowledge of stock management, merchandising, and compliance with policies like Gift Aid. Being able to discuss these topics confidently will show that you're well-prepared for the role.
