At a Glance
- Tasks: Lead a diverse team and maximise store performance through innovative strategies.
- Company: Join DEBRA, a national charity making a real difference for those affected by EB.
- Benefits: Enjoy a competitive salary, pension contributions, and discounts at major retailers.
- Other info: Flexible working hours with opportunities for personal growth and community engagement.
- Why this job: Make a positive impact while developing your leadership skills in a supportive environment.
- Qualifications: Passion for customer service and experience in retail management.
The predicted salary is between 25480 - 25480 £ per year.
Are you a motivated and passionate individual looking to make a difference? As a Store Manager, you will take ownership of your store's performance, maximising income through physical and digital channels while leading an inclusive and diverse team. By role-modelling the DEBRA values, you will create a positive environment where colleagues and volunteers feel supported, engaged and focused on delivering impact for the EB community.
Our Swanley Retail Store Manager will join us on a full time, permanent basis working a contract of 35 hours per week, 5 days out of 7 earning a salary of £25,480 annum / £14.00 an hour.
About DEBRA: We are a national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.
What we are looking for in our Retail Store Manager:
- You will be motivated and enthusiastic, with good customer service, retail administration and management skills as well as the ability to work well under pressure to meet targets and to help and support the efficient running of our store in Swanley.
Your Key Responsibilities in the role of Retail Store Manager:
- Effectively recruit, maintain, and manage both paid employees and volunteers
- Ensure a standard of excellence is maintained, in terms of customer service
- Maximising profits to increase overall contribution of the store
- Use visual merchandising talents to ensure the store is presented well and promoting commercial success
- Generate quality donated goods to achieve processing targets to maintain shop density levels
Why work for us here at DEBRA!
Mission, Vision & Values: Our mission is a world where no one suffers with Epidermolysis Bullosa. Our vision is that we live in a world where no one suffers with Epidermolysis Bullosa (EB) and we provide lifelong care for all those affected/impacted by living with EB. Our values are based around care and inclusivity, and we are committed to making a difference. These values are the foundation of our culture and are a significant element of being a Great place to Work.
We offer a competitive salary, along with rewards & benefits which include:
- Access to a Group Personal Pension with a matched 4% contribution from DEBRA
- Life Assurance Scheme
- Free access to our round the clock employee assistance program for advice and support for both you and your family
- Annual Leave 20 days plus Bank Holiday (pro rata for part time employees)
- Discounts and cashback from high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Employee Benefit Portal.
- Access to a 24 hour 7 days a week GP service
Please note: DEBRA takes its safeguarding responsibilities seriously and we would like you to be aware that all positions within our organisation require a DBS check and two satisfactory references. We are committed to delivering our Equality, Diversity and Inclusion strategy across all areas of our work, including recruitment. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing reasonable adjustments throughout the recruitment and interview process. Please let us know if you require any adjustments to support you.
If you are enthusiastic about the contribution you could make and would like to join our team as our new Retail Store Manager, then please click ‘apply' today – don't miss out, we'd love to hear from you!
Store Manager- Swanley in Maidstone employer: DEBRA
DEBRA is an exceptional employer, offering a supportive and inclusive work environment where you can truly make a difference in the lives of those affected by Epidermolysis Bullosa. As a Store Manager in Brighton, you'll benefit from a competitive salary, generous annual leave, and access to a range of employee benefits, including a personal pension scheme and 24/7 GP services. Join a passionate team dedicated to delivering impact and fostering personal growth within a charity that values care and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager- Swanley in Maidstone
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like DEBRA, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like DEBRA!
We think you need these skills to ace Store Manager- Swanley in Maidstone
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at DEBRA, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at DEBRA and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show DEBRA that you’re ready to jump in and contribute right away!
How to prepare for a job interview at DEBRA
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
