At a Glance
- Tasks: Lead and develop DEBRA's volunteer coordination for a meaningful cause.
- Company: Join DEBRA, a national charity supporting families affected by Epidermolysis Bullosa.
- Benefits: Part-time role with a salary of £19,200-£21,600 and a supportive team.
- Other info: Opportunity to grow within a dynamic charity focused on community impact.
- Why this job: Make a real difference while enhancing your skills in a rewarding environment.
- Qualifications: Strong organisational and communication skills; experience in process improvement is a plus.
The predicted salary is between 19200 - 21600 £ per year.
Are you a motivated and passionate individual looking to make a difference? DEBRA is recruiting for a Volunteer Lead Co-Ordinator to join our friendly and supportive Head Office Team, on a Part Time Contract, working a contract of 21 hours per week, earning a salary of £19,200-£21,600 per annum. This role is based in our Head Office, Bracknell, Berkshire, RG12 8FZ (Office Based).
About DEBRA: We are a National Charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.
What we are looking for in our Volunteer Lead Co-Ordinator:
- The Volunteer Lead Co-ordinator is responsible for leading and developing DEBRA's volunteer coordination function, ensuring a consistent, high-quality, and inclusive volunteer experience across the organisation.
- The role will drive effective volunteer recruitment, onboarding, engagement, and retention processes, supporting the charity to maximise the impact of its volunteer community in delivering its mission.
Stakeholder Engagement:
- Work in close partnership with Retail Area Managers to align volunteer activity with retail performance priorities and operational needs.
- Support Area Managers in achieving key retail KPIs by ensuring appropriate volunteer availability, capability, and deployment across shops (e.g. shop coverage, processing capacity, and customer experience).
- Provide insight and support to Area Managers on volunteer-related performance trends, including recruitment pipeline, onboarding timelines, and retention levels, enabling proactive workforce planning.
- Collaborate with Area Managers to identify gaps in volunteer provision and implement targeted recruitment and engagement campaigns to address shortfalls.
- Act as a trusted advisor to Area Managers and shop teams, offering guidance on best practice in volunteer management, engagement and performance.
- Ensure clear communication and alignment between the Volunteering function and retail operations, supporting consistent delivery of volunteering processes across all locations.
- Work closely with central teams to ensure a joined-up approach to the volunteer experience and organisational priorities.
- Build external partnerships where appropriate to support volunteer attraction and community engagement.
Volunteer Recruitment & Onboarding:
- Oversee the end-to-end volunteer recruitment process, including expressions of interest, application completion, reference checks and onboarding.
- Ensure efficient coordination of taster sessions & placements in partnership with retail and central operation teams.
- Monitor recruitment pipelines and proactively address gaps in volunteer capacity across locations.
Performance & Insight:
- Responsible for tracking and reporting on key volunteering metrics including recruitment volumes, onboarding timescales, retention and attrition.
- Use data and insight to inform decision-making and drive improvements in the volunteer journey.
- Provide regular updates to senior leadership on volunteering performance and risks.
Volunteer Experience & Engagement:
- Ensure volunteers receive a positive, inclusive and engaging experience from first contact through to ongoing involvement.
- Develop and implement initiatives to enhance volunteer engagement, recognition and retention.
- Promote a culture where volunteers feel valued, supported and connected to DEBRA's mission and impact.
Operational Process & Continuous Improvement:
- Lead the continuous improvement of volunteering processes, tools and systems to enhance efficiency and consistency.
- Ensure clear communication flows between the Volunteering function & retail teams.
- Develop and maintain guidance, toolkits and resources to support colleagues in effectively managing volunteers.
Compliance, Safeguarding & Governance:
- Ensure all volunteer-related processes align with DEBRA policies including safeguarding, health & safety, and data protection.
- Support the monitoring of mandatory training compliance and onboarding requirements.
- Act as a key point of escalation for volunteer-related issues, ensuring concerns are handled appropriately and consistently.
Person Specification:
- Essential: Strong organisational skills with the ability to manage multiple workstreams and priorities.
- Excellent communication and stakeholder management skills.
- Experience of developing and improving processes and systems.
- Strong alignment with DEBRA's values and commitment to inclusion.
- Desirable: Experience within a charity, retail or multi-site environment.
- Understanding of safeguarding and volunteer compliance requirements.
- Experience working with volunteer management systems or CRM tools.
Volunteer Lead Co-Ordinator in London employer: DEBRA
DEBRA is an exceptional employer, offering a supportive and inclusive work environment where passionate individuals can truly make a difference in the lives of those affected by Epidermolysis Bullosa. Located in Bracknell, Berkshire, our Head Office fosters a culture of collaboration and continuous improvement, providing ample opportunities for employee growth and development while ensuring that volunteers feel valued and connected to our mission. Join us in creating a positive impact through meaningful volunteer engagement and enjoy the benefits of working with a dedicated team committed to making a real change.
