Are you a motivated and passionate individual looking to make a difference? DEBRA
is recruiting for a
Head of Business Services
to join our friendly and supportive Head Office Team, on a
Full Time/Part Time Contract , working a contract of
up to 35 hours
per week, earning a salary of
£40,000-£45,000 per annum (FTE). This role is based in our Head Office, Bracknell, Berkshire, RG12 8FZ (Office Based). About DEBRA We are a National Charity that supports individuals and families affected by
Epidermolysis Bullosa (EB)
a painful genetic skin blistering condition which, in the worst cases, can be fatal. What we are looking for in our Head of Business Services The Head of Business Services is a senior operational and governance role, responsible for ensuring that DEBRAs retail operation and the business support functions underpinning it run efficiently, compliantly, and to the highest standard. The postholder will lead and co-ordinate the Business Services team, providing critical operational support across stores, eCommerce, new goods, estates, and health and safety. Acting as a key link between the Director of Retail and Trading, the wider retail field teams, and head office functions, this role ensures that the infrastructure underpinning the retail estate is robust, well-governed, and continuously improving. The role carries two further organisation-wide responsibilities: governance of DEBRAs commercial contracts, Store Operations and Administration and Board and Senior Leadership Team Support. Key Responsibilities Lead and develop the Retail Administration Assistants and Volunteer Assistant, ensuring effective workload management, performance, and professional development. Co-ordinate all retail administration and volunteer support activities across the retail division. Manage commercial contracts, maintaining the Contracts Register, monitoring renewals and compliance, and ensuring procurement and governance requirements are met. Oversee estates and health & safety administration, ensuring statutory records, compliance documentation, and property-related administration are maintained. Manage operational administration for the retail estate, maintaining procedures, records, communications, and supporting Area Managers and store teams. Provide administrative oversight for eCommerce and new goods operations, supporting reporting, processes, and performance monitoring. Support the Director of Retail and Trading with Board, Committee, SLT, and Retail Area Meeting administration, reporting, and governance documentation. Ensure retail policies, procedures, and processes remain current, compliant, and accessible, driving continuous improvement and operational efficiency across the function. Why work for us here at DEBRA! Mission, Vision & Values Our mission
is a world where no one suffers with
Epidermolysis Bullosa. Our vision
is that we live in a world where no one suffers with
Epidermolysis Bullosa (EB)
and we provide lifelong care, while seeking cures, for all those affected/impacted by living with EB. Our values
are based around respect, passion, care, inclusivity and we are committed to making a difference. These values are the foundation of our culture and are a significant element of being a Great place to work. We offer a competitive salary, along with rewards & benefits which include: Auto enrolment Pension with
DEBRA
contribution Life Assurance Scheme Employee Assistance Program which offers 24/7 access for staff and their families Generous Training Budget,
DEBRA
has a learning culture and supports and encourages
Employee Voice . Career Progression for your continued personal development journey Annual Leave 25 days plus
Head of Business Services in London employer: DEBRA
DEBRA is an exceptional employer, offering a supportive and inclusive work environment where you can truly make a difference in the lives of those affected by Epidermolysis Bullosa. As a Store Manager in Brighton, you'll benefit from a competitive salary, generous annual leave, and access to a range of employee benefits, including a personal pension scheme and 24/7 GP services. Join a passionate team dedicated to delivering impact and fostering personal growth within a charity that values care and inclusivity.
