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- Tasks: Lead a friendly team, manage store operations, and deliver excellent customer service.
- Company: Join DEBRA, a national charity dedicated to supporting those affected by Epidermolysis Bullosa.
- Benefits: Enjoy competitive pay, employee discounts, training opportunities, and a supportive work culture.
- Why this job: Make a real difference while working in a positive environment with passionate individuals.
- Qualifications: Motivated, customer-focused, with retail experience and the ability to thrive under pressure.
- Other info: DBS check required; we value diversity and inclusivity in our hiring process.
The predicted salary is between 21676 - 21676 £ per year.
Are you a motivated and passionate individual looking to make a difference? DEBRA is recruiting for a friendly, approachable, and customer-orientated Charity Retail Assistant Shop Manager to join our friendly, supportive team including volunteers based at our brand new store in South Queensferry. Our new Charity Retail Assistant Shop Manager will join us on a Full Time, Permanent basis, working a contract of 35 hours per week, earning a salary of £21,676.20 annum / £11.91 an hour.
About DEBRA: We are a national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.
What we are looking for in our Charity Retail Assistant Shop Manager:
- You will be motivated and enthusiastic, with good customer service and retail administration skills as well as the ability to work well under pressure to meet targets and to help and support the efficient running of our store in South Queensferry.
Your Key Responsibilities in the role of Charity Retail Assistant Shop Manager:
- Supervise and manage both paid employees and volunteers
- Use visual merchandising talents to ensure the store is presented well and promoting commercial success
- Use your expert selling skills to assist the Shop Manager in maximising profit and hitting agreed targets and budgets
- Using online platforms to generate sales in store
- Processing and generating stock
- Delivering excellent Customer Service
Why work for us here at DEBRA!
Mission, Vision & Values: Our mission is a world where no one suffers with Epidermolysis Bullosa. Our vision is that we live in a world where no one suffers with Epidermolysis Bullosa (EB) and we provide lifelong care, while seeking cures, for all those affected/impacted by living with EB. Our values are based around respect, passion, care, inclusivity and we are committed to making a difference. These values are the foundation of our culture and are a significant element of being a Great place to Work.
We offer a competitive salary, along with rewards & benefits which include:
- Life Assurance Scheme
- Employee Assistance Program which offers 24/7 access for staff and their families
- Access to trained Mental Health First Aiders
- Discounted DEBRA Holiday Homes
- Employee Discounts Platform – includes Gym membership, Cinema, Holiday, various high street retailers, pluxee cashback card, eVoucher and much more.
- Generous Training Budget, DEBRA has a learning culture and supports and encourages Employee Voice.
- Annual Leave 20 days plus Bank Holiday (pro rata for part time employees)
- Increased Holiday Entitlement and Long Service Awards
- Exclusive Staff Discount
- Opportunities for Apprenticeships and Internships
Please note: DEBRA takes its safeguarding responsibilities seriously and we would like you to be aware that all positions within our organisation require a DBS check and two work satisfactory references. We are committed to working towards our Equality, Diversity, and Inclusion strategy in all areas of our work including recruitment. Please advise if you need any reasonable adjustments during our recruitment or interview process.
If you are enthusiastic about the contribution you could make and would like to join our team as our new Charity Retail Assistant Shop Manager, then please click ‘apply' today – don’t miss out, we’d love to hear from you!
Assistant Manager - South Queensferry in South Queensferry employer: DEBRA
Contact Detail:
DEBRA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - South Queensferry in South Queensferry
✨Tip Number 1
Familiarise yourself with DEBRA's mission and values. Understanding their commitment to supporting individuals affected by Epidermolysis Bullosa will help you align your passion and motivation with their goals during the interview.
✨Tip Number 2
Prepare examples of your previous retail experience, especially in managing teams or working with volunteers. Highlighting your ability to lead and motivate others will demonstrate that you're a great fit for the Assistant Manager role.
✨Tip Number 3
Showcase your customer service skills by thinking of specific instances where you went above and beyond for customers. DEBRA values excellent customer service, so being able to share these experiences will set you apart.
✨Tip Number 4
Research visual merchandising techniques and be ready to discuss how you would apply them in the store. This will demonstrate your proactive approach to maximising sales and creating an inviting shopping environment.
We think you need these skills to ace Assistant Manager - South Queensferry in South Queensferry
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Charity Retail Assistant Shop Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for the role and the charity's mission. Emphasise your customer service skills, retail experience, and ability to work under pressure, as these are crucial for the position.
Highlight Relevant Experience: In your CV, focus on previous roles that demonstrate your management skills, experience in retail, and ability to work with volunteers. Use specific examples to showcase your achievements and how they relate to the responsibilities of the role.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for the role.
How to prepare for a job interview at DEBRA
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for DEBRA's mission. Talk about why supporting individuals with Epidermolysis Bullosa is important to you and how you can contribute to making a difference.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle difficult situations and ensure customer satisfaction, as this is crucial for the role.
✨Highlight Team Management Experience
Discuss your experience in supervising and managing teams, including volunteers. Share specific instances where you successfully motivated a team or resolved conflicts to create a positive working environment.
✨Be Ready to Discuss Visual Merchandising
Since visual merchandising is key to the role, come prepared with ideas on how you would present the store. You could even bring examples of successful displays you've created in the past to showcase your skills.
