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- Tasks: Lead a friendly team, manage store operations, and deliver excellent customer service.
- Company: Join DEBRA, a charity making a real difference for those affected by Epidermolysis Bullosa.
- Benefits: Enjoy a competitive salary, employee discounts, and generous training opportunities.
- Why this job: Make an impact while working in a supportive environment with a mission that matters.
- Qualifications: Customer service skills and retail experience are essential; enthusiasm is a must!
- Other info: Opportunities for apprenticeships and internships available.
The predicted salary is between 20000 - 26000 £ per year.
Are you a motivated and passionate individual looking to make a difference? DEBRA is recruiting for a friendly, approachable, and customer-orientated Charity Retail Assistant Shop Manager to join our friendly, supportive team including volunteers based at our store in South Queensferry. Our new Charity Retail Assistant Shop Manager will join us on a Full Time, Permanent basis, working a contract of 35 hours per week, earning a salary of £23,132.20 annum / £12.71 an hour.
About DEBRA: We are a national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.
What we are looking for in our Assistant Store Manager:
- You will be motivated and enthusiastic, with good customer service and retail administration skills as well as the ability to work well under pressure to meet targets and to help and support the efficient running of our store in South Queensferry.
Your Key Responsibilities in the role of Assistant Store Manager:
- Supervise and manage both paid employees and volunteers
- Use visual merchandising talents to ensure the store is presented well and promoting commercial success
- Use your expert selling skills to assist the Shop Manager in maximising profit and hitting agreed targets and budgets
- Using online platforms to generate sales in store
- Processing and generating stock
- Delivering excellent Customer Service
Why work for us here at DEBRA!
Mission, Vision & Values: Our mission is a world where no one suffers with Epidermolysis Bullosa. Our vision is that we live in a world where no one suffers with Epidermolysis Bullosa (EB) and we provide lifelong care, while seeking cures, for all those affected/impacted by living with EB. Our values are based around respect, passion, care, inclusivity and we are committed to making a difference. These values are the foundation of our culture and are a significant element of being a Great place to Work.
We offer a competitive salary, along with rewards & benefits which include:
- Life Assurance Scheme
- Employee Assistance Program which offers 24/7 access for staff and their families
- Access to trained Mental Health First Aiders
- Discounted DEBRA Holiday Homes
- Employee Discounts Platform – includes Gym membership, Cinema, Holiday, various high street retailers, pluxee cashback card, eVoucher and much more.
- Generous Training Budget, DEBRA has a learning culture and supports and encourages Employee Voice.
- Annual Leave 20 days plus Bank Holiday (pro rata for part time employees)
- Increased Holiday Entitlement and Long Service Awards
- Exclusive Staff Discount
- Opportunities for Apprenticeships and Internships
Please note: DEBRA takes its safeguarding responsibilities seriously and we would like you to be aware that all positions within our organisation require a DBS check and two work satisfactory references. We are committed to working towards our Equality, Diversity, and Inclusion strategy in all areas of our work including recruitment. Please advise if you need any reasonable adjustments during our recruitment or interview process.
If you are enthusiastic about the contribution you could make and would like to join our team as our new Assistant Store Manager, then please click ‘apply’ today – don’t miss out, we’d love to hear from you!
Assistant Manager - South Queensferry employer: DEBRA
Contact Detail:
DEBRA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - South Queensferry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DEBRA and its mission. Understanding their values and how they support those affected by Epidermolysis Bullosa will help you connect with the team and show your genuine interest.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being friendly and approachable, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your leadership potential! As an Assistant Store Manager, you'll be supervising both paid staff and volunteers. Think about how you can demonstrate your ability to motivate and manage a team effectively during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our supportive team at DEBRA. We can’t wait to hear from you!
We think you need these skills to ace Assistant Manager - South Queensferry
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm shine through! We want to see how motivated you are about making a difference in the community and supporting those affected by Epidermolysis Bullosa. Share personal experiences or reasons that drive your passion for this role.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager position. Highlight relevant skills like customer service and retail management experience. We love seeing how your background aligns with our mission and values, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can work well under pressure, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at DEBRA!
How to prepare for a job interview at DEBRA
✨Know DEBRA Inside Out
Before your interview, take some time to research DEBRA and its mission. Understand the challenges faced by those with Epidermolysis Bullosa and how the charity supports them. This knowledge will not only impress the interviewers but also show your genuine interest in making a difference.
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you can relate these experiences to the values of DEBRA, highlighting your passion for helping others.
✨Demonstrate Leadership Qualities
You’ll be supervising both paid staff and volunteers, so it’s important to showcase your leadership skills. Be ready to discuss your approach to managing a team, resolving conflicts, and motivating others. Use specific examples to illustrate how you’ve successfully led a team in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think about situations you might face in the role, such as meeting sales targets or dealing with difficult customers, and prepare your responses to demonstrate your capability in these areas.
