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- Tasks: Support the Shop Manager in daily operations and customer service.
- Company: Join DEBRA, a charity dedicated to improving lives affected by Epidermolysis Bullosa.
- Benefits: Enjoy competitive pay, pension contributions, training budgets, and exclusive staff discounts.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: Strong teamwork, communication skills, and a passion for customer service required.
- Other info: DBS check and references needed; we promote equality and inclusion.
The predicted salary is between 13879 - 13879 £ per year.
Join the Passionate DEBRA Retail Team in Dorking! Are you a motivated and customer-focused individual looking for a rewarding opportunity? DEBRA, the butterfly skin charity, is seeking a dedicated Assistant Shop Manager to join our team in Dorking. This is a permanent, part-time position where you will play a vital role in the successful operation of our shop, helping us to raise essential funds and awareness.
The Important Details:
- Location: DEBRA Shop, Dorking
- Contract: Permanent
- Hours: Part-time, 21 hours per week, 3 days out of 7
- Pay: £12.71 per hour
- Salary: £13,879.32 per annum
What you’ll be doing:
- Supporting the Shop Manager in the daily management of the shop, including sorting, pricing, and displaying donated items, including clothing, books, and homeware.
- Creating attractive window and in-store displays to maximise sales.
- Providing exceptional customer service and fostering a welcoming shopping environment.
- Maintaining shop floor standards and ensuring a clean and organised environment.
- Managing stock levels, which involves physical handling and movement of goods.
- Recruiting, training, and supporting our valued team of volunteers.
- Handling financial transactions and ensuring the security of the premises.
About You:
- You possess strong teamwork and communication skills.
- You are organised, proactive, and able to use your initiative.
- You are comfortable with the physical demands of the role, including stock handling.
- You are passionate about delivering excellent customer service.
Why work for us here at DEBRA!
- We offer a competitive salary and a comprehensive range of benefits, including Auto enrolment Pension with DEBRA contribution, Life Assurance Scheme, Employee Assistance Program offering 24/7 support for staff and their families, Generous Training Budget, Career Progression opportunities, Annual Leave: 20 days plus Bank Holiday (pro rata for part-time employees), Increased Holiday Entitlement and Long Service Awards, Exclusive Staff Discount, Personalised Recognition Awards, Opportunities for Apprenticeships and Internships.
DEBRA is committed to safeguarding and promoting the welfare of vulnerable adults. Please note that all positions within our organisation are subject to a Disclosure and Barring Service (DBS) check and the receipt of two satisfactory work references. We are dedicated to promoting equality, diversity, and inclusion in all aspects of our work, including recruitment. Please advise if you require any reasonable adjustments during the recruitment or interview process. If you are enthusiastic about this opportunity and would like to join the DEBRA team as our new Assistant Shop Manager, please click ‘apply' today. We look forward to hearing from you!
Contact Detail:
DEBRA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Dorking
✨Tip Number 1
Familiarise yourself with DEBRA's mission and values. Understanding their commitment to supporting those affected by Epidermolysis Bullosa will help you convey your passion for the cause during any discussions or interviews.
✨Tip Number 2
Prepare examples of your previous experience in retail or customer service. Highlight specific instances where you've demonstrated teamwork, organisation, and excellent customer service, as these are key qualities they are looking for.
✨Tip Number 3
Showcase your creativity by thinking about how you would create attractive displays in the shop. Consider bringing ideas to the interview that reflect your understanding of visual merchandising and how it can boost sales.
✨Tip Number 4
Be ready to discuss your approach to training and supporting volunteers. DEBRA values a collaborative environment, so demonstrating your ability to lead and inspire others will set you apart from other candidates.
We think you need these skills to ace Assistant Manager in Dorking
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Manager position. Tailor your application to highlight how your skills and experiences align with what DEBRA is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to DEBRA's mission. Mention specific examples from your past experiences that demonstrate your ability to manage a shop and support a team.
Highlight Relevant Experience: In your CV, emphasise any previous retail or management experience, particularly in charity shops or similar environments. Include details about your teamwork, communication skills, and any experience with stock management or volunteer training.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important for the role.
How to prepare for a job interview at DEBRA
✨Understand DEBRA's Mission
Before the interview, take some time to research DEBRA and its mission. Understanding the charity's goals and values will help you align your answers with their vision, showing your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Assistant Manager, exceptional customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved customer issues effectively. This will demonstrate your capability in fostering a welcoming shopping environment.
✨Highlight Teamwork and Leadership Experience
Since you'll be supporting the Shop Manager and working with volunteers, it's important to showcase your teamwork and leadership skills. Share specific instances where you've successfully collaborated with others or taken the lead on a project.
✨Prepare for Practical Questions
Expect questions related to the daily operations of the shop, such as managing stock levels or creating displays. Think about how you would handle these responsibilities and be ready to discuss your approach during the interview.
