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- Tasks: Support daily store operations and provide excellent customer service.
- Company: Join DEBRA, a national charity making a real difference for those affected by EB.
- Benefits: Competitive pay, pension contributions, discounts, and 20 days annual leave.
- Other info: Full training provided, with opportunities for personal growth in a supportive environment.
- Why this job: Be part of a team that creates a welcoming shopping experience and supports a great cause.
- Qualifications: Enthusiastic, reliable, and customer-focused; retail experience is a plus but not required.
Are you friendly, motivated, and passionate about making a difference? As a Store Assistant, you will play a vital role in supporting the day‑to‑day running of our Lightwater shop. You will help maximise income through excellent customer service, strong visual standards, and effective stock handling, while supporting colleagues and volunteers to deliver a welcoming and inclusive shopping experience. By role‑modeling the DEBRA values, you will help create a positive environment focused on making a real impact for the EB community.
We are recruiting a Store Assistant on a part‑time basis, working 6 hours per day on a Sunday to help with cover in our store. The position pays £12.71 per hour (£3,965.52 per annum).
About DEBRA: We are a national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.
What We Are Looking For In Our Store Assistant:
- You will be enthusiastic, reliable, and customer‑focused, with a positive attitude and a willingness to learn.
- You will enjoy working as part of a team, supporting both colleagues and volunteers, and contributing to the smooth and efficient running of our Lightwater store.
- Retail experience is desirable but not essential, as full training will be provided.
Your Key Responsibilities As a Store Assistant:
- Provide excellent customer service to all customers and donors.
- Support the processing, pricing, and replenishment of donated stock.
- Help maintain high standards of shop presentation and cleanliness.
- Assist with visual merchandising to promote sales and commercial success.
- Support colleagues and volunteers in day‑to‑day store activities.
- Follow DEBRA policies and procedures, including health, safety, and safeguarding.
Mission, Vision & Values:
Our mission is a world where no one suffers with Epidermolysis Bullosa. Our vision is that we live in a world where no one suffers with EB and that we provide lifelong care for all those affected by living with EB. Our values are based around care and inclusivity and are the foundation of our culture and what makes DEBRA a great place to work.
What We Offer:
- Access to a Group Personal Pension with a matched 4% contribution from DEBRA.
- Life Assurance Scheme.
- Free access to our 24/7 Employee Assistance Programme for you and your family.
- Annual leave of 20 days plus Bank Holidays (pro rata for part‑time employees).
- Discounts and cashback at high street retailers, supermarkets, cinemas, gyms, leisure and theme parks, holidays and more via our Employee Benefits Portal.
Safeguarding & Equality:
Please note: DEBRA takes its safeguarding responsibilities seriously, and all roles within the organisation require a DBS check and two satisfactory references. We are committed to delivering our Equality, Diversity and Inclusion strategy across all areas of our work, including recruitment. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing reasonable adjustments throughout the recruitment process. Please let us know if you require any support.
If you are enthusiastic about the contribution you could make and would like to join us as a Store Assistant, please click Apply today – we’d love to hear from you!
Store Assistant in Lightwater employer: DEBRA UK
Contact Detail:
DEBRA UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant in Lightwater
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DEBRA and its mission. Understanding their values will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! As a Store Assistant, you'll be interacting with customers and donors all day. Think of examples from your past experiences where you've provided excellent service or resolved issues, and be ready to share those stories.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality shines through. Let us know why you're passionate about working with DEBRA and how you can contribute to creating a welcoming shopping experience.
✨Tip Number 4
Be prepared to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows that you're engaged and eager to learn more about how you can support your colleagues and the community.
We think you need these skills to ace Store Assistant in Lightwater
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for making a difference shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about contributing to our mission at DEBRA.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Store Assistant role. Mention any relevant customer service experience or teamwork skills that show you can support both colleagues and volunteers effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone reliable and customer-focused!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at DEBRA UK
✨Know the DEBRA Values
Before your interview, take some time to familiarise yourself with DEBRA's mission and values. Understanding their commitment to care and inclusivity will help you align your answers with what they stand for, showing that you're not just a good fit for the role but also for the organisation.
✨Showcase Your Customer Service Skills
As a Store Assistant, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Even if you don't have retail experience, think of situations where you've helped others or provided support in any capacity.
✨Demonstrate Team Spirit
This role involves working closely with colleagues and volunteers, so be ready to discuss how you work in a team. Share specific instances where you've collaborated effectively, supported others, or contributed to a positive team environment. This will highlight your enthusiasm and reliability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, how success is measured in the role, or what a typical day looks like. This shows your genuine interest in the position and helps you determine if it's the right fit for you.