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For Companies At a Glance
- Tasks: Lead a team, manage shop operations, and deliver exceptional customer service.
- Company: DEBRA is a charity supporting those affected by Epidermolysis Bullosa, dedicated to care and research.
- Benefits: Enjoy a competitive salary, generous leave, training budget, and exclusive staff discounts.
- Why this job: Make a real difference while working in a supportive, inclusive environment with growth opportunities.
- Qualifications: Retail management experience, strong leadership skills, and a commitment to DEBRA's mission required.
- Other info: DBS check and references needed; we support diverse applicants and provide reasonable adjustments.
The predicted salary is between 24734 - 24734 £ per year.
Join the DEBRA Scotland Team: Make a Difference, Every Day
Position: Store/Shop Manager – Kirkintilloch, 65 Cowgate, G66 1HW
Salary: £24,733.80 per annum
Contract: Permanent, Full-Time (35 hours/week over 5 days)
Are you a naturally friendly individual with a talent for connecting with people?
Do you thrive in a fast-paced retail environment and enjoy leading a team to success?
If so, DEBRA has an exciting opportunity for aStore/Shop Manager to join our passionate team inKirkintilloch !
About DEBRA
DEBRA is the national charity supporting individuals and families affected byEpidermolysis Bullosa (EB) – a painful genetic skin condition. Our mission is to provide lifelong care and fund research to find a cure. Every item sold in our shops helps us get closer to that goal.
Our values –Respect, Passion, Care, and Inclusivity – are at the heart of everything we do. When you join DEBRA, you become part of a team that’s committed to making a real difference.
What You’ll Be Doing
As Store Manager, you’ll be responsible for the day-to-day operations of our Kirkintilloch shop, ensuring it runs smoothly, efficiently, and in line with DEBRA’s values and policies. Your key responsibilities will include:
- Leading, motivating, and developing a team of staff and volunteers.
- Delivering exceptional customer service and creating a welcoming shop environment.
- Managing stock generation, rotation, pricing, and merchandising.
- Designing creative and eye-catching window and in-store displays.
- Ensuring compliance withGift Aid procedures and policies, recognising its high value and risk to the charity.
- Maintaining accurate records and ensuring all retail operations comply with internal policies and external regulations.
- Supporting recruitment, training, and retention of volunteers.
- Handling donations, including lifting and manual handling of stock.
- Using internal systems and digital platforms confidently for reporting and communication.
- Ensuring health & safety, safeguarding, and data protection standards are upheld at all times.
What We’re Looking For
- Proven retail management experience (charity retail experience is a plus).
- Strong leadership and organisational skills.
- Excellent communication and interpersonal abilities.
- A proactive, hands-on approach with a positive attitude.
- Confidence in using IT systems and managing retail administration.
- A commitment to DEBRA’s mission and values.
Why Work for DEBRA?
We offer a supportive and rewarding environment, along with a comprehensive benefits package:
- Competitive salary
- Auto-enrolment pension with DEBRA contribution
- Life Assurance Scheme
- Employee Assistance Programme (24/7 support for staff and families)
- Generous training budget and career progression opportunities
- 20 days annual leave + bank holidays (increasing with service)
- Long service awards and increased holiday entitlement
- Exclusive staff discounts
- Personalised recognition awards
- Opportunities for apprenticeships and internships
Our Commitment to Inclusion
DEBRA is proud to be aDisability Confident Employer . We are committed to creating an inclusive and accessible recruitment process and workplace. If you require any reasonable adjustments during the recruitment or interview process, please let us know – we’re here to support you.
Please Note:
All roles at DEBRA require aDBS check andtwo satisfactory references . We take our safeguarding responsibilities seriously and are committed to equality, diversity, and inclusion in all areas of our work.
If you\’re ready to lead with purpose and passion, and want to be part of something truly meaningful,apply today – we’d love to hear from you!
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Shop Manager employer: DEBRA International
Contact Detail:
DEBRA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with DEBRA's mission and values. Understanding their commitment to supporting individuals affected by Epidermolysis Bullosa will help you align your responses during the interview, showcasing your passion for their cause.
✨Tip Number 2
Prepare examples of your previous retail management experience, particularly in leading teams and delivering exceptional customer service. Highlighting specific achievements can demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 3
Showcase your creativity by thinking of innovative ideas for merchandising and window displays. Being able to discuss your vision for the shop can set you apart as a candidate who is proactive and engaged.
✨Tip Number 4
Be ready to discuss your approach to volunteer management and training. DEBRA values inclusivity and support, so demonstrating your ability to motivate and develop a diverse team will resonate well with their ethos.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand DEBRA's Mission: Before applying, take some time to understand DEBRA's mission and values. This will help you tailor your application to reflect your commitment to their cause and demonstrate how your personal values align with theirs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your retail management experience, especially if you have worked in charity retail. Provide specific examples of how you've led teams, managed stock, and delivered exceptional customer service.
Showcase Leadership Skills: As a Shop Manager, strong leadership is crucial. Use your application to illustrate your leadership style and provide examples of how you've motivated and developed teams in previous roles.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the key responsibilities and skills mentioned in the job description. Make sure to express your enthusiasm for the role and how you can contribute to DEBRA's goals.
How to prepare for a job interview at DEBRA International
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for DEBRA's mission and values during the interview. Share any personal experiences or connections you have with the charity sector, especially related to supporting individuals with Epidermolysis Bullosa.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Highlight your ability to motivate and develop staff and volunteers, as this is crucial for the Shop Manager role.
✨Prepare for Customer Service Scenarios
Think of specific instances where you delivered exceptional customer service. Be ready to discuss how you would create a welcoming shop environment and handle challenging customer interactions.
✨Familiarise Yourself with Retail Operations
Brush up on your knowledge of stock management, pricing, and merchandising. Be prepared to discuss how you would ensure compliance with Gift Aid procedures and maintain accurate records in line with DEBRA's policies.
