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For Companies At a Glance
- Tasks: Join our team to onboard new sellers and support marketplace growth.
- Company: Debenhams is Britain's leading online department store with a rich history since 1778.
- Benefits: Enjoy flexible working hours, health perks, and up to 40% discount on all brands.
- Why this job: Be part of a dynamic team shaping the future of retail in a vibrant culture.
- Qualifications: Ideal candidates have e-commerce experience and strong communication skills.
- Other info: Work in a buzzing atmosphere with opportunities for personal development.
The predicted salary is between 28800 - 43200 £ per year.
Description
You know all about our high street roots and bricks and mortar stores. Now, we\’re looking to the future. Since 2021, we\’ve embraced some changes. Debenhams hasn’t made a comeback – we’ve been here since 1778, evolving and adapting to the times. This is Debenhams today – Britain’s Leading Online Department Store
We are more than a department store – we are an institution. From creating the blueprint for designer collaborations with designers at Debenhams, to launching countless brands and inventing the beauty counter, we’ve consistently shaped the retail landscape.
We don’t underestimate the power of our brand or the place we hold in people’s hearts. This is only the beginning of the next chapter for Debenhams.
Britain needs Debenhams…..Debenhams needs you!
Your Role
Our Marketplace is growing from strength to strength. As we onboard new sellers onto the platform, We are looking for an Onboarding and Support Associate to join the Marketplace team. You will be joining a growing team, working alongside the Business Development and Account Management teams to onboard new partners and support the growth of Debenhams.
Your Team
Our vision is to be the UK\’s leading online department store and make our mark on the international market. We strive to become the number one destination for fashion, beauty and home. Our growing marketplace proposition plays a crucial role in fulfilling our vision. That\’s why we need you. You will be reporting into our Partner Onboarding and Support Manager
What You\’ll Be Doing
- Work with the wider marketplace team to initiate and implement the on-boarding of sellers on to the Debenhams Marketplace. This will include supporting sellers to launch, followed by post integration care to ensure all operational aspects are running smoothly
- Monitor seller performance to ensure it is in line with operational KPIs to trade effectively on the marketplace
- Build strong relationships across internal stakeholders from key functions (IT, e-commerce, marketing and legal) to support delivery of marketplace initiatives
- Maintain strong relations with sellers on Debenhams Marketplace, optimising sellers’ catalogue information, and ensuring these conform to Debenhams guidelines
- With the support of the Operations Assistant, successfully load products onto the Debenhams Marketplace
About You
- You will be an analytical, organised and process driven individual
- Ideally around 5 years experience operating within the ecommerce space. Prior experience of working with a Mirakl enabled platform will be beneficial
- Marketplace onboarding experience is preferred
- Possess strong communication and stakeholder management skills across all levels of management and demonstrable customer-centric thinking
- Self-motivated and enthusiastic approach to work who excels in challenging environments
- Excellent command over MS Office suite
- Team player, able to work with multiple business functions to achieve objectives
- You will develop in-depth knowledge about our platform and how best to assist the integration of new partners, therefore adapting to different situations will be one of your key attributes
What To Expect From Here
- If we believe you could be a great fit for the role, we’ll invite you for an informal conversation via phone or Microsoft Teams with our Talent Acquisition Manager.
- If successful, you’ll then meet with the Onboarding Manager at Debenhams House to discuss your experience in more detail and explore the value you can bring to the team.
- Most of our hiring processes consist of two stages. You will meet with the Head of Onboarding. You may also be asked to meet with Senior Leadership
- We will conclude the process after this stage and feedback soon after your final meeting with a final decision.
Why join us
- You’ll get the opportunity to take part in our various share schemes
- Core hours enable you to flex your working times around your needs on an ad hoc basis
- Benefits that support your health and wellbeing
- There’s up to 40% discount off our all of our brands
- Our social calendar? Next level
- With HQs in Manchester and London and offices across the globe (some are dog friendly!), we offer a buzzing atmosphere and the boohoo family culture wherever you work
#J-18808-Ljbffr
Marketplace Onboarding Associate employer: Debenhams
Contact Detail:
Debenhams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketplace Onboarding Associate
✨Tip Number 1
Familiarise yourself with Debenhams' current marketplace offerings and their unique selling points. Understanding their brand history and how they have evolved will help you articulate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees of Debenhams, especially those in the e-commerce or onboarding teams. They can provide valuable insights into the company culture and expectations, which can give you an edge in your conversations.
✨Tip Number 3
Prepare to discuss your experience with marketplace platforms, particularly Mirakl if applicable. Be ready to share specific examples of how you've successfully onboarded sellers or improved seller performance in previous roles.
✨Tip Number 4
Demonstrate your analytical skills by preparing to discuss how you would monitor seller performance against KPIs. Think of metrics you’ve used in the past and be ready to explain how you would apply them at Debenhams.
We think you need these skills to ace Marketplace Onboarding Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Marketplace Onboarding Associate position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Relevant Experience: Emphasise any previous experience in e-commerce, particularly with marketplace onboarding or using Mirakl platforms. Use specific examples to demonstrate your analytical skills and stakeholder management abilities.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention how your skills and experiences make you a great fit for Debenhams and their vision for the future.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Debenhams
✨Know the Company Inside Out
Before your interview, make sure you research Debenhams thoroughly. Understand its history, values, and recent changes in the marketplace. This will show your genuine interest and help you connect your experience to their vision.
✨Demonstrate Your E-commerce Knowledge
Since the role requires experience in e-commerce, be prepared to discuss your previous roles and how they relate to the marketplace environment. Highlight any specific experiences with Mirakl or similar platforms to showcase your relevant skills.
✨Showcase Your Communication Skills
As the position involves stakeholder management, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully built relationships in past roles, especially in challenging situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and be ready to explain your thought process and outcomes.
