Marketplace Assistant

You know all about our high street roots and bricks and mortar stores. Now, we’re looking to the future. Since 2021, we’ve embraced some changes. Debenhams hasn’t made a comeback—we’ve been here since 1778, evolving and adapting to the times. This is Debenhams today - Britain’s Leading Online Department Store. We are more than a department store—we are an institution. From creating the blueprint for designer collaborations with Designers at Debenhams, to launching countless brands and inventing the beauty counter, we’ve consistently shaped the retail landscape. We don’t underestimate the power of our brand or the place we hold in people’s hearts. This is only the beginning of the next chapter for Debenhams. Britain needs Debenhams.....Debenhams needs you!

Your Role: We are looking for a highly motivated and organised individual to join our marketplace team as an Assistant. This role will involve managing system administrative processes, supporting day-to-day operational tasks, and collaborating closely with the marketplace team to grow accounts and increase revenue. This is a high growth, high focus area in a fast-paced business, and we are now looking for the right person to support our growth plans.

Your Team: As an established and much-loved household name, you know all about our high street roots and bricks and mortar stores. In some way shape or form we’ve always had a concessionary offering. Now, we’re looking to the future. We have over 10,000 partners live on our site and constantly striving for more becoming the number one destination for fashion, beauty, and home. Our growing marketplace proposition plays a crucial role in fulfilling our vision. Debenhams have an exciting portfolio of brands including Coast, Oasis, Wallis, Dorothy Perkins, Burton, Warehouse, Misspap, Nastygal and Principles. This role will work with the marketplace manager to achieve our goals by securing and launching all brands across all key strategic global partner sites, at pace.

What you will be doing:

• Admin Support for Systems: You will assist in managing and updating systems, ensuring smooth operations and efficiency whilst managing inventory, pricing updates, and product listings within the marketplace platform.
• Marketplace Account Management: You will support the Marketplace team in managing and growing client accounts on various platforms (e.g., Amazon, eBay, Secret sales, etc.). Helping with optimising product listings for searchability, engagement, and conversion whilst working alongside the Marketplace team to develop and implement strategies to grow accounts and improve sales performance.
• 3rd Party Support: You will act as a liaison between internal teams and external partners whilst providing support for account inquiries, orders, and product concerns. You will get the opportunity to assist in managing marketplace promotions, campaigns, and product launches.
• Revenue Growth and Strategy Support: Whilst assisting with market research and competitive analysis to support growth strategies, you will help implement and track KPIs to measure marketplace account success and revenue growth.
• Collaboration and Reporting: You will coordinate with the sales, marketing, and product teams to align marketplace strategies with broader business goals and regularly update the Marketplace Manager and other team members on progress and any blockers to achieving goals.

What you can bring:

• Strong understanding and use of Microsoft Excel.
• Experience in dealing with large data sets with consistency and data accuracy.
• Commercial awareness and comprehensive understanding of planning & trading.
• At least 3 years’ experience in a digital retail role, preferably a fashion marketplace, fashion digital trading or fashion wholesale role.
• Experience with managing Amazon and other leading global marketplaces from a brand side is required.
• Ability to work in a fast-paced environment, to work well under pressure and be able to multitask a must.
• Ability to prioritise workflow and ensure challenging deadlines are met, in line with critical path and partner’s needs.
• Exceptional communication skills, capable of working with Key Accounts, multiple brand teams and supply chain to build productive relationships.
• Always strives to improve the department’s operation and increase knowledge of own and related job functions.
• Ability to manage the detail as well as the bigger picture, especially by working collaboratively as a team and being a team player at all costs.

Please take note of our PACTT Behaviours to enable us to build our culture the way we like to:

• Passion: Positivity, commitment, and a can-do mindset.
• Agile: Embrace change, act fast, and stay flexible.
• Commercial: Trust instincts, make bold choices, and use data to drive actions.
• Creative: Think outside the box, bring new ideas, and embrace initiative.
• Team: One team, one family - appreciate and support each other.

Why Join Us? You’ll get the opportunity to take part in our various share schemes. Core hours enable you to flex your working times around your needs on an ad hoc basis. Benefits that support your health and wellbeing. There’s up to 40% discount off all of our brands. Our social calendar? Next level. With HQs in Manchester and London and offices across the globe (some are dog friendly!), we offer a buzzing atmosphere and the boohoo family culture wherever you work.