At a Glance
- Tasks: Drive partner success in the Home & Garden marketplace and enhance seller performance.
- Company: Join Debenhams Group, a dynamic leader in online fashion and retail innovation.
- Benefits: Enjoy a fast-paced environment with opportunities for growth and creativity.
- Other info: Collaborative culture that empowers you to challenge norms and innovate.
- Why this job: Be part of a team shaping the future of retail in a vibrant digital landscape.
- Qualifications: Experience in account management, strong analytical skills, and a can-do attitude.
The predicted salary is between 40000 - 50000 £ per year.
At Debenhams Group, we are a diverse portfolio of five core brands (boohoo, boohooMAN, PrettyLittleThing, Karen Millen, and Debenhams) alongside a dynamic marketplace model and a growing financial services division. We don’t stand still; we lead, evolve, and redefine online fashion. With bold ambitions and big energy, we’re on a mission to be the best, delivering the strongest propositions to our customers in the most engaging, innovative, and efficient ways possible.
We thrive on change, innovation, and pace. Every challenge is an opportunity, and every day is a chance to push boundaries. If you’re someone who embraces the unknown, thrives in a fast-moving, high-growth environment, and is ready to shape the future of retail, you’ll love it here. We want visionaries, disruptors, and doers, people who bring fresh thinking, relentless energy, and the drive to make an impact.
THE ROLE
Debenhams is looking for a Senior Account Manager for our Home & Garden departments on our Marketplace team. You will be joining a growing Account Management function which will focus on improving existing partner performance by driving them to adopt relevant seller-focused tools and services. You will be providing support to new and existing sellers starting from their launch on Debenhams to removing blockers and setting them up for success by leveraging various programs and tools. The team's mission is to make Brand partners successful on Debenhams.
YOUR TEAM
You will report directly to the Community Director and will have an associate and assistant reporting to you, with an opportunity for the team to grow. As an established and much-loved household name, you know all about our high street roots and bricks and mortar stores. Now, we're looking to the future. Since 2021, we've embraced some changes. We joined the boohoo group and have transformed into a primarily digital brand. Our vision is to be the great British digital department store and make our mark on the international market. We strive to become the number one destination for fashion, beauty, and home. Our growing marketplace proposition plays a crucial role in fulfilling our vision.
WHAT YOU’LL BE DOING
- Perform diagnosis and identify business levers to grow partner & overall marketplace turnover.
- Build and/or improve scalable processes and implement them in partner account management daily operations.
- Establish and monitor seller KPIs to ensure strong adoption of Debenhams best practices.
- Develop a personalized approach with key partners to create a better working relationship and position the marketplace as a strategic partner for them.
- Liaise with the business development team to successfully transition sellers from launch to achieving objectives on their 90-day joint success plan.
- Coordinate seller growth projects across various Debenhams business functions (legal, finance, IT, ecom, B&M) and communicate with internal and external parties, while meeting tight deadlines for high visibility projects.
- Contribute to the development of the project delivery team's methodology, knowledge base, and tools.
- Agree and implement collaborative joint growth plans.
- Manage, train, and mentor the team.
WORKING WITH US
To succeed here, you have to love working at pace. It’s relentless, but we love it. Change is a certainty – you need to adapt and be agile. We want you to challenge the status quo, innovate and be open to trying new things. We’re always pushing boundaries. We empower our people, giving them freedom and autonomy to learn and grow in their roles. We’re passionate, agile, creative, and one team.
MORE ABOUT YOU
- Experienced account/brand management professional with previous exposure to marketplaces (ideal) or buying and category management in ecommerce or consulting background.
- ‘Can-do’ entrepreneurial attitude.
- Has strong commercial and analytical skills, and thrives in fast-paced dynamic environments.
- Strong interpersonal skills with a history of establishing key partnerships and influencing at senior stakeholder level.
- Team management experience.
- Ideally 5-7 years experience in key account/brand management.
- Ideally experience in the Home and Garden category.
Marketplace Account Manager - Home and Garden in Manchester employer: Debenhams Group
At Debenhams Group, we pride ourselves on being a forward-thinking employer that champions innovation and agility in the fast-paced world of online retail. Our vibrant work culture fosters collaboration and creativity, providing employees with ample opportunities for personal and professional growth while working alongside a diverse team dedicated to redefining the future of fashion and home. With a commitment to empowering our staff and a focus on building strong partnerships, joining us as a Marketplace Account Manager means being part of a dynamic environment where your contributions truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace Account Manager - Home and Garden in Manchester
✨Get to Know Your E-commerce Community
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✨Showcase Your Skills with an Online Portfolio
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✨Attend E-commerce Events and Conferences
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✨Utilise Company Resources
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We think you need these skills to ace Marketplace Account Manager - Home and Garden in Manchester
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Debenhams Group, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Debenhams Group's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Debenhams Group. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Debenhams Group
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Debenhams Group uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Debenhams Group. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
