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- Tasks: Manage key accounts and drive client satisfaction in the European market.
- Company: Espire Infolabs, a leader in IT services and software solutions.
- Benefits: Competitive salary, benefits, and a collaborative work culture.
- Why this job: Work with global clients and cutting-edge technology to make an impact.
- Qualifications: 10-12+ years in software sales/account management with strong negotiation skills.
- Other info: Dynamic environment with opportunities for professional growth.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Espire Infolabs is hiring for a Senior Account Manager role in London, UK.
We are seeking a seasoned Senior Account Manager with extensive experience in software and services sales in the European market. The ideal candidate will have a strong track record in managing key accounts, driving client satisfaction, and expanding business within existing clients. Exposure to the broader EMEA region is advantageous. The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain, and Logistics domains.
Key Responsibilities
- Serve as the primary point of contact for assigned key accounts in Europe/EMEA.
- Build and maintain strong, long‑term relationships with C‑level and senior stakeholders.
- Understand client business needs and align company solutions to drive value and outcomes.
- Collaborate with Pre‑Sales, Delivery, and Product teams to ensure successful solution implementation and client satisfaction.
- Identify opportunities to expand existing accounts through upselling, cross‑selling, and solution adoption.
- Monitor account health, track KPIs, and prepare regular reports on account performance.
- Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance.
- Represent the company at industry events, client meetings, and strategic workshops.
Key Skills & Competencies
- 10‑12+ years of experience in software and services sales/account management in the European market; EMEA exposure is a plus.
- Strong experience managing key accounts, with proven ability to retain and grow client relationships.
- Deep knowledge of Customer Experience Management, Platform Engineering, Data & Integration solutions.
- Experience in Retail, Supply Chain, and Logistics domains is highly desirable.
- Excellent negotiation, presentation, and communication skills.
- Strategic thinking, problem‑solving, and ability to manage multiple accounts simultaneously.
- Customer‑focused mindset with strong business acumen.
Education
- Bachelors degree in Computer Science, Engineering, Business Administration, or a related field. MBA is a plus.
Why Join Us
- Opportunity to work with global clients and cutting‑edge technology solutions.
- Collaborative and high‑performance work culture.
- Competitive compensation and benefits aligned with experience and performance.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Marketing Services
Senior Account Manager employer: Death with Dignity
Contact Detail:
Death with Dignity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Know their products, culture, and recent news. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your successes in managing key accounts and driving client satisfaction – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in software and services sales, especially in the European market. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed key accounts and driven client satisfaction in the past.
Showcase Relevant Skills: Don’t forget to showcase your skills in Customer Experience Management and your knowledge of the Retail, Supply Chain, and Logistics domains. We’re looking for someone who can hit the ground running, so make it clear how you can add value!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Death with Dignity
✨Know Your Stuff
Make sure you brush up on your knowledge of Customer Experience Management, Platform Engineering, and Data & Integration solutions. Be ready to discuss how these areas relate to the Retail, Supply Chain, and Logistics domains, as this will show that you understand the industry and can speak their language.
✨Build Rapport with Stakeholders
Since you'll be dealing with C-level and senior stakeholders, practice building rapport. Think about how you can connect with them on a personal level, perhaps by researching their backgrounds or recent company news. This will help you establish trust and demonstrate your interest in their business.
✨Showcase Your Success Stories
Prepare specific examples of how you've successfully managed key accounts in the past. Highlight instances where you've driven client satisfaction and expanded business within existing clients. Use metrics to back up your claims, as numbers can really make your achievements stand out.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your strategic thinking. Inquire about the company's approach to client relationships or how they measure account health. This not only shows your interest but also gives you valuable insights into their operations.
