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For Companies At a Glance
- Tasks: Lead event planning and production, ensuring an unforgettable guest experience.
- Company: Join Dearborn Estates, a premier venue known for exceptional events and client satisfaction.
- Benefits: Enjoy 23 days holiday, a birthday day off, and a fun work environment.
- Why this job: Be part of a dynamic team that values creativity and client relationships.
- Qualifications: Experience in a 5* service environment and excellent communication skills required.
- Other info: Proficiency in MS Office and a driving license are essential; Tripleseat experience is a plus.
The predicted salary is between 36000 - 60000 £ per year.
- Oversight and management of all venue planning and event production, actively working with clients and teams from booking through to event day delivery with meticulous planning and delivering an exceptional guest experience.
- Actively working with clients throughout their planning process, answering emails, calls and hosting meetings.
- Being an energetic and warm host, from first point of contact.
- Assisting with sales and enquires and hosting viewings where required.
- Excellent knowledge of our products and services, including drinks packages, menus and upsells for each venue.
- Full knowledge of the end-to-end client experience.
- Leading the on-site planning teams and being the first point of contact for questions and queries.
- Consistently seeking ways to improve and enhance the planning and event production experience and upholding this standard across the group.
- Regularly meeting with on-site teams to develop and improve guest experience.
- Curating exceptional client relationships with trust and excellent communication.
- Sales enquiry process and having an awareness of the guest journey at each venue ensuring we sell appropriately
- Working with the Head of Operations to deliver training to teams in line with brand standards.
- Proactively seeking new ways to deliver exceptional planning and event production and forward thinking to ensure we are always ahead.
Requirements:
- Excellent administration skills and an eye for detail are essential
- Proven experience in a 5* service environment
- Proactive attitude and ability to work across multiple teams and clients
- Excellent communication skills, both orally and written and the ability to communicate effectively at all levels
- Proficient in MS Office
- Driving license
- Experience in Tripleseat beneficial but not essential
Package:
- Holiday allowance of 23 days (plus bank holidays)
- An additional day off on your birthday plus birthday voucher
Hours
- 45 hours across a 5-day week including weekends and evenings on a rota basis
Apply today
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Head of Events – Dearborn Estates employer: Dearbornestates
Contact Detail:
Dearbornestates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Events – Dearborn Estates
✨Tip Number 1
Familiarise yourself with the specific venues and their unique offerings. Understanding the nuances of each location will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the events industry, especially those who have experience in high-end service environments. Building connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing events and client relationships. Be ready to share specific examples that highlight your proactive attitude and attention to detail.
✨Tip Number 4
Showcase your knowledge of event planning tools like Tripleseat, even if you haven't used it extensively. Mentioning your willingness to learn and adapt to new software can set you apart from other candidates.
We think you need these skills to ace Head of Events – Dearborn Estates
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event management and client relations. Emphasise your skills in administration, communication, and any previous roles in a 5* service environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for event planning and your proactive attitude. Mention specific examples of how you've improved guest experiences in past roles and your ability to work across multiple teams.
Showcase Your Knowledge: Demonstrate your understanding of the venue's products and services in your application. Mention any relevant experience with drinks packages, menus, or upselling techniques that could enhance the client experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Dearbornestates
✨Showcase Your Event Management Experience
Be prepared to discuss your previous experience in event planning and management. Highlight specific events you've successfully overseen, focusing on your role in ensuring a seamless guest experience from start to finish.
✨Demonstrate Excellent Communication Skills
Since the role requires constant interaction with clients and teams, practice articulating your thoughts clearly. Use examples that showcase your ability to communicate effectively, whether through emails, calls, or face-to-face meetings.
✨Exhibit Proactivity and Problem-Solving Skills
Prepare to share instances where you took the initiative to improve an event or resolve an issue. This will demonstrate your proactive attitude and ability to think on your feet, which is crucial for this position.
✨Familiarise Yourself with the Venue and Offerings
Research Dearborn Estates thoroughly, including their venues, services, and any unique offerings. Being knowledgeable about their products will not only impress the interviewers but also show your genuine interest in the role.
