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For Companies At a Glance
- Tasks: Manage wholesale invoicing, accounts receivable, and support operations in a luxury fashion brand.
- Company: Join Dear Frances, a fast-growing luxury footwear brand with a focus on design and sustainability.
- Benefits: Full-time role with a mix of office and remote work, plus opportunities for growth.
- Why this job: Be part of a dynamic team driving global growth in the luxury retail sector.
- Qualifications: Strong accounting knowledge, excellent communication skills, and a passion for fashion.
- Other info: Exciting opportunity to work with high-profile clients and improve financial processes.
The predicted salary is between 36000 - 60000 £ per year.
DEAR FRANCES
Location: London, United Kingdom
Position: Full time. Monday to Thursday Soho office, with Fridays wfh
About the role
Dear Frances is seeking an ambitious, highly organised Finance & Operations Coordinator to join our growing luxury footwear brand and play a pivotal role in the commercial engine behind our global wholesale and DTC growth. You’ll work side-by-side with the Operations Manager, Head of Sales and the Finance team to own wholesale invoicing and accounts receivable, drive timely and accurate wholesale fulfilment, and strengthen the end-to-end PO, invoice, cash process. This is a hands-on, highly visible role: you’ll be expected to be proactive, commercially minded and confident in communicating with wholesale partners, while building robust controls, reporting and systems that materially improve cashflow and retailer satisfaction. If you thrive in a fast-paced luxury retail environment and want real ownership over how wholesale finance and operations performs, this role is for you.
Key tasks & Responsibilities
· Own wholesale invoicing end-to-end: raise and issue wholesale invoices, ensure correct PO/invoice matching, and maintain the sales ledger.
· Full ownership of accounts receivable: run the weekly chase cadence, manage statements, reconcile receipts, reduce aged debt and negotiate payment plans where needed. Be polite but persistent, comfortable chasing by phone, email, other means if needed.
· Support month-end close: prepare schedules, liaise with external accountants, supply reconciliations and assist with journal postings as required.
· Assist the Operations Manager with wholesale fulfilment: ensure timely and accurate wholesale shipments, resolve discrepancies with the 3PL, and follow up on stock/credit notes.
· Prepare accounts payable paperwork for the finance team to support timely processing.
· Maintain excellent records: keep payment terms, remittance details, dispute notes and audit trails up to date.
· Process improvements & controls: identify and implement process fixes to improve cash collection, reduce disputes and tighten PO → invoicing → delivery accuracy.
· Reporting & dashboards: produce weekly AR ageing, top-10 overdue, cash-collection dashboards for management review.
· Be proactive and organised: anticipate problems, follow up without prompting and keep stakeholders updated on high-risk accounts.
· Systems & tools: use Xero (accounting) and Zedonk (or similar ERP/WMS) where applicable, experience with those systems is an advantage. Familiarity with Shopify/Shopify Plus order admin is beneficial.
Your Profile
· Strong understanding of accounting fundamentals (sales ledger, reconciliations, bank posting).
· Confident communicator, able to resolve disputes and chase overdue accounts firmly but professionally.
· Extremely organised, high attention to detail and process-driven.
· Comfortable working with external accountants and 3PL partners.
· Interest in fashion/retail
· Prior experience with Xero and/or Zedonk (or similar fashion ERPs) is an advantage.
THE NEXT STEP
If you are ready to make a change and would like to join our fast-paced, exciting fashion label in London, we would love to hear from you.
1. Please indicate how many years of relevant work experience you have in Finance / Operations.
2. Describe your experience with Accounts Receivable collection
3. If possible, can you kindly indicate your current package and/or salary expectations?
Please send your CV and recent work to careers@dearfrances.com
About Us
Dear Frances was founded with the clear objective of offering luxury, designer classics to modern women. We focus on bringing the highest level of design and craftsmanship, while slowing the fashion cycle and leading the way for socially conscious businesses.
We work closely with our team of artisan shoemakers in Italy.
Dear Frances has become synonymous with modern, minimalist design, offering styles to hero a classic wardrobe.
Dear Frances shoes have been worn by Margot Robbie, Gigi & Bella Hadid, Kendal & Kylie Jenner, Kaia Gerber, Hailey Bieber, Selena Gomez, Zoe Kravitz, Emma Roberts and Sienna Miller. The brand has appeared in publications including Vogue, W Magazine, Elle, Harper’s Bazaar, Nylon, The New York Times, The Wall Street Journal, InStyle and many more.
We are a socially conscious business and are committed to partnering with likeminded organisations and individuals to pave the path for a more ethical and sustainable future.
WWW.DEARFRANCES.COM
CONTACT
Scott O’Connor
careers@dearfrances.com
Finance & Operations Coordinator employer: DEAR FRANCES
Contact Detail:
DEAR FRANCES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance & Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the finance and operations field, especially those who work in luxury retail. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Dear Frances and its values. Show us you’re not just another candidate; demonstrate your passion for fashion and how you can contribute to our mission of ethical luxury.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with wholesale partners, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Finance & Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Finance & Operations Coordinator role. Highlight relevant experience in accounts receivable and invoicing, and don’t forget to mention any familiarity with Xero or similar systems!
Be Clear and Concise: When answering the application questions, be clear and concise. We want to see your experience and skills shine through without any fluff. Stick to the point and make it easy for us to see why you’re a great fit!
Show Your Passion: Don’t just list your qualifications; show us your passion for fashion and retail! Mention any relevant experiences that demonstrate your interest in the industry and how you can contribute to our luxury brand.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and makes sure your application gets the attention it deserves!
How to prepare for a job interview at DEAR FRANCES
✨Know Your Numbers
Make sure you brush up on your accounting fundamentals before the interview. Be ready to discuss your experience with sales ledgers, reconciliations, and bank postings. This role is all about finance, so showing that you have a solid grasp of these concepts will definitely impress.
✨Showcase Your Communication Skills
Since you'll be dealing with wholesale partners and external accountants, it's crucial to demonstrate your communication skills. Prepare examples of how you've resolved disputes or chased overdue accounts in a professional manner. Being polite but persistent is key!
✨Be Proactive and Organised
This role requires a high level of organisation and proactivity. Think of instances where you've anticipated problems and taken the initiative to solve them. Bring up specific examples that highlight your attention to detail and process-driven mindset.
✨Familiarise Yourself with Relevant Tools
If you have experience with Xero, Zedonk, or Shopify, make sure to mention it! Familiarity with these systems can set you apart from other candidates. If you haven't used them, do a bit of research to understand their functionalities and how they relate to the role.