At a Glance
- Tasks: Curate unforgettable guest experiences and support our vibrant sales team.
- Company: Join the innovative Treehouse Manchester, where hospitality meets creativity.
- Benefits: Enjoy flexible working, health perks, discounts, and career advancement opportunities.
- Other info: Embrace a culture of inclusivity and sustainability while making a real impact.
- Why this job: Be part of a fun, dynamic team that values creativity and collaboration.
- Qualifications: 2+ years in hospitality sales with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Here’s a growth opportunity you don’t find often assisting the best and most innovative in the lifestyle hospitality today. You’ll be challenged consistently with a diverse range of responsibilities that keep the department running seamlessly. You'll thrive in organized chaos and be hardwired to succeed. Long story short? We love people who love a challenge.
The Guest Experience Curator primary role is to play a central role within the commercial function of Treehouse Manchester, supporting revenue generation across multiple business streams while ensuring strong administrative coordination, guest conversion and commercial responsiveness.
A key priority of the role will be driving and managing restaurant reservations activity, helping maximise covers, improve conversion of dining enquiries and support the commercial success of the hotel’s food and beverage outlets and events business.
The role is designed to support the hotel’s evolution into a lifestyle-led hospitality destination, with major contribution to the sales of ancillary revenue streams including:
- Restaurant reservations/Small group dining
- Room Reservations support
- Padel and Gym memberships
- Cinema ticket sales & experiences
- Christmas programming
- Ticketed events and more!
The role combines elements of commercial and sales administration and coordination along with supporting in Restaurant reservations management. It will support the marketing function to excel the guest experience both from pre-arrival to the experience itself.
This is for someone who will be highly organised, commercially aware, proactive and guest-focused, with strong communication skills and a passion for hospitality, restaurants, events and lifestyle experiences.
Inside Tip: If you're the most creative yet organised person you know and have a knack for making calm out of chaos, you may be precisely who we are looking for.
About you... Passionate about hospitality sales with a minimum of 2 years in a similar role, ideally with experience working in or around Manchester. Advanced knowledge of hotel and event sales, a strong leader with a proven track record in team member engagement, improving market performance and building relationships. Excels at communication, both verbal and written. Is flexible and willing to meet the demands of a 24-hour operation.
About us... Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. We have two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Inclusive & equitable work environment for all
- Team Member recognition programs
- Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year
- Earth day giving back activities.
- Life Harmony: a refreshed look at agility working.
- Health & Wellness programs throughout the year
- Hospitality Rewards App access for all.
- Discounts across our properties and venues worldwide for all team members
- Paid Breaks for leaders.
- Enhance holidays- Up to 33 days for all
- Optional private medical schemes with optical and dental
- Paid sickness absence for all
- Increased pension scheme offering
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- Wagestream financial planning services
- Recommend a friend schemes – up to £250
- Free food on shift in the best team heart-of-house spaces in Manchester.
It's 1 World. Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.
Starwood Hotels is an Equal Opportunity Employer. As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Guest Experience Curator in Manchester employer: Deansgate Sof Alliance Hotelco Limited
At Starwood Hotels, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises personal growth and environmental stewardship. As a Guest Experience Curator at Treehouse Manchester, you'll enjoy a range of benefits including career advancement opportunities, health and wellness programmes, and a supportive team environment that encourages creativity and collaboration. Join us in creating memorable experiences while being part of a company that values its people and the planet.
Contact Details:
Deansgate Sof Alliance Hotelco Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Curator in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Starwood Hotels' values and mission. This will help you connect your experiences with what they care about, showing you're not just a fit for the role but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills in hospitality and organisation can shine in the Guest Experience Curator role.
✨Tip Number 3
Show off your creativity! Think of unique ideas that could enhance guest experiences at Treehouse Manchester. Bring these ideas to the table during your interview to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team at Starwood Hotels.
We think you need these skills to ace Guest Experience Curator in Manchester
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm for creating memorable guest experiences. We want to see how you connect with the essence of our brand.
Be Organised and Clear:We thrive in organised chaos, so make sure your application reflects that! Use clear headings, bullet points, and concise language to showcase your skills and experiences. A well-structured application will grab our attention!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the Guest Experience Curator role. Highlight relevant experiences and skills that align with our values and the responsibilities outlined in the job description.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Deansgate Sof Alliance Hotelco Limited
✨Know Your Stuff
Before the interview, dive deep into Starwood Hotels and Treehouse Manchester. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Guest Experience Curator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. Highlight how you turned chaos into calm, as this aligns perfectly with what they’re looking for.
✨Be Guest-Focused
Demonstrate your passion for enhancing guest experiences. Think of specific instances where you went above and beyond to ensure customer satisfaction. This will resonate well with the interviewers, as they value a guest-centric approach.
✨Ask Thoughtful Questions
Prepare insightful questions that reflect your understanding of the role and the company. Inquire about their future plans for Treehouse Manchester or how they measure success in guest experience. This shows that you’re not just interested in the job, but also in contributing to their vision.
