At a Glance
- Tasks: Lead the front office team and ensure exceptional guest service.
- Company: Treehouse Manchester, a vibrant hotel with a playful design.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Join a team that values inclusivity and thoughtful service.
- Why this job: Make a real impact on guest experiences in a dynamic environment.
- Qualifications: 2+ years in Front Office Management and strong leadership skills.
The predicted salary is between 30000 - 32450 £ per year.
Overview
We are seeking a Front Office Manager for Treehouse Manchester.
You will lead the front office team, deliver exceptional guest service, and manage daily operations to support a seamless guest experience and uphold brand standards.
Responsibilities
- Lead, coach, and motivate front office team members to ensure consistent service excellence and operational efficiency.
- Supervise daily front desk operations, including guest check-in/check-out, reservations, and guest requests.
- Maintain high standards of guest contact and service quality, addressing issues promptly and effectively.
- Collaborate with other departments to deliver a cohesive guest experience and support property goals.
- Monitor and contribute to financial performance through efficient front office operations and cost control.
- Uphold brand standards, policies, and procedures while identifying opportunities to enhance the guest experience.
- Communicate clearly with guests, colleagues, and senior management, adapting to a 24-hour operation.
Qualifications
- Minimum of 2 years’ experience in a Front Office Management role, preferably in an upper upscale or luxury hotel environment.
- Strong leadership capabilities with a proven track record in guest and team member engagement and financial performance.
- Excellent verbal and written communication skills; professional interaction with guests, colleagues, and senior management.
- Flexible and able to meet the demands of a 24-hour operation.
- Commitment to upholding brand standards and procedures and to delivering exceptional guest experiences.
About Us
Within Treehouse Manchester, the environment blends playful, optimistic design with modern sensibilities.
Guests enjoy attentive service, locally inspired amenities, thoughtful programming, and reimagined culinary experiences.
The property features two restaurants, a rooftop bar, and a hidden lounge, with a culture that values inclusivity, care, and thoughtful service.
Equal Opportunity Employer
Starwood Hotels is an Equal Opportunity Employer.
We are committed to non-discrimination on any protected basis under applicable law.
If you require special accommodations, please contact People Operations.
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Front Office Manager in Manchester employer: Deansgate Sof Alliance Hotelco Limited
Deansgate Sof Alliance Hotelco Limited is an exceptional employer that prioritises a supportive and dynamic work culture, perfect for those passionate about delivering luxury experiences. With a commitment to employee growth and development, we offer comprehensive training and opportunities for advancement within the hospitality industry. Located in vibrant Manchester, our team enjoys a collaborative environment that values teamwork and respect for nature, making it a rewarding place to build a career.
Contact Details:
Deansgate Sof Alliance Hotelco Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Manchester
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We think you need these skills to ace Front Office Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Deansgate Sof Alliance Hotelco Limited and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at Deansgate Sof Alliance Hotelco Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
