At a Glance
- Tasks: Welcome guests and provide exceptional service throughout their stay.
- Company: Join the vibrant team at Treehouse Hotels, where fun meets professionalism.
- Benefits: Enjoy flexible hours, health programs, and discounts across our global properties.
- Other info: Opportunities for career growth and a supportive, inclusive work environment.
- Why this job: Be the face of our brand and create memorable experiences for guests.
- Qualifications: 2 years in customer service, a friendly attitude, and great multitasking skills.
The predicted salary is between 20000 - 25000 £ per year.
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. That’s why we hire thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
The Front Office team at Treehouse Hotels are at the heart of every hotel, and our front‑of‑house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service and often reflect a first glimpse of the brand’s best self. We’re currently searching for a warm, welcoming, articulate Front Office attendant to ensure that every guest’s experience is personable, relaxing and effortless—at arrival, departure, and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.
About You
- Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience
- Experience in guest or customer service, a team player, hard worker, multi‑tasker, and detail oriented
- Flexible, approachable and with a can‑do attitude
Benefits
- Designed by Nature work environment
- Inclusive & equitable work environment for all
- Team Member recognition programs
- Pay it Forward: a day annually to volunteer & plus hotel‑organised volunteer opportunities throughout the year
- Earth day giving back activities
- Cycle schemes
- Mental Health Training
- Life Harmony: a refreshed look at agility working
- Health & Wellness programs throughout the year
- Discounts across our properties and venues worldwide for all team members
- Paid Breaks for leaders
- Enhanced holidays – up to 33 days for all
- Optional private medical schemes with optical and dental
- Paid sickness absence for all
- Increased pension scheme offering
- Career Advancement: we’re growing rapidly and with growth comes advancement opportunities around the globe
- Wagestream financial planning services
- Recommend a friend schemes
- Free food on shift in the best team heart‑of‑house spaces in Manchester
About Us
Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary‑Ellen McTague, we have two restaurants, a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom. Our culture is caring and thoughtful, and we deliver good‑natured and informed service, perfectly executed to evoke a sense of fulfilment and well‑being.
We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture and are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations. Read on to learn more about our new opportunities, open now.
Front Office Attendant in Manchester employer: Deansgate Sof Alliance Hotelco Limited
At Treehouse Hotels, we pride ourselves on fostering a warm and inclusive work environment where every team member is valued and empowered to grow. As a Front Office Attendant, you'll be at the forefront of creating memorable guest experiences in our beautifully designed hotel in Manchester, with ample opportunities for career advancement, wellness programs, and a culture that celebrates collaboration and respect for nature. Join us in our mission to deliver exceptional service while enjoying unique benefits like enhanced holidays, volunteer days, and discounts across our global properties.
Contact Details:
Deansgate Sof Alliance Hotelco Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Attendant in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Treehouse Hotels' vibe. Check out their social media and website to see how they interact with guests and what values they promote. This will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! As a Front Office Attendant, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence and ensure you're ready to provide that warm, welcoming service.
✨Tip Number 3
Show off your flexibility! In the hospitality world, things can change quickly. Be prepared to share examples of how you've adapted to unexpected situations in past roles. This will show that you have the can-do attitude they're looking for.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which is exactly what we want in our team members.
We think you need these skills to ace Front Office Attendant in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest service and hotel operations. A warm and welcoming tone can make all the difference.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service or hotel operations. We’re looking for team players who are detail-oriented and have a can-do attitude, so connect your past roles to what we value at Treehouse Hotels.
Be Specific:Use specific examples to demonstrate your skills and experiences. Instead of just saying you’re a hard worker, tell us about a time when you went above and beyond for a guest. This helps us see how you fit into our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Treehouse Hotels!
How to prepare for a job interview at Deansgate Sof Alliance Hotelco Limited
✨Know the Brand
Before your interview, take some time to research Treehouse Hotels and Starwood's values. Understand their commitment to sustainability and guest service. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Front Office Attendant, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've provided exceptional customer service or resolved issues effectively. Highlight your ability to connect with people and create a welcoming atmosphere.
✨Demonstrate Flexibility and Team Spirit
The job requires a can-do attitude and the ability to work well in a team. Be ready to discuss how you've adapted to changing situations in previous roles and how you collaborate with others to achieve common goals. This will show that you're a great fit for their team-oriented culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for career advancement, or how they celebrate team member achievements. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
