At a Glance
- Tasks: Lead a vibrant front desk team and create unforgettable guest experiences.
- Company: Treehouse, Manchester - a unique hotel with a warm, welcoming atmosphere.
- Benefits: Enjoy flexible working, health perks, and discounts across global properties.
- Other info: Join a supportive team with opportunities for career growth and community involvement.
- Why this job: Be the face of our hotel and make a real difference in guests' stays.
- Qualifications: Two years in a front-office role with a passion for hospitality.
The predicted salary is between 28066 - 30000 £ per year.
We are currently seeking an impossibly charismatic Front Desk Manager at our Treehouse, Manchester. The front office is the heart of every single one of our hotels. The team first greets guests when they step inside Treehouse, Manchester, attends to their every request, and introduces them to the brand.
Key Responsibilities
- Oversee the front office team to ensure guests are greeted warmly upon arrival, their requests are attended to, and they are introduced to the brand.
- Uphold brand standards, policies, and procedures, continuously seeking opportunities to enhance the guest experience.
- Provide effective verbal and written communication with guests, colleagues, and management.
- Operate flexibly with 24‑hour shift demands.
Qualifications
- Passionate about hotel operations and guest service.
- Minimum two years’ experience working in a front‑office role, preferably within an upper upscale or luxury hotel environment.
- Advanced knowledge of front‑office operations.
- Excellent verbal and written communication skills.
- Professional interaction with guests, colleagues, and management.
- Flexibility to meet the demands of a 24‑hour operation.
- Intimately understands the dynamics of the role and its impact on overall guest experience.
Benefits
- Designed by Nature work environment
- Inclusive & equitable work environment for all
- Team‑member recognition programs
- Pay it Forward: a day annually to volunteer and hotel‑organised volunteer opportunities throughout the year
- Earth Day giving‑back activities
- Cycle Schemes
- Life Harmony: a refreshed look at agile working
- Health & Wellness programs throughout the year
- Discounts across our properties and venues worldwide for all team members
- Paid Breaks for leaders and up to 33 days of enhanced holidays for all
- Optional private medical schemes with optical and dental coverage
- Paid sickness absence for all
- Increased pension scheme offering
- Career advancement opportunities around the globe
- Wagestream financial planning services
- Recommend‑and‑friend schemes
- Free food on shift in the best team heart‑of‑house spaces in Manchester
Equal Opportunity Statement
Starwood Hotels is an Equal Opportunity Employer. We are committed to non‑discrimination on any protected basis covered by applicable law.
Accommodations
If you require any special accommodations, please visit People Operations.
Front Desk Manager in Manchester employer: Deansgate Sof Alliance Hotelco Limited
At Treehouse, Manchester, we pride ourselves on being an exceptional employer that values inclusivity and employee well-being. Our vibrant work culture fosters personal and professional growth, offering numerous career advancement opportunities and a range of benefits including enhanced holidays, health and wellness programmes, and flexible working arrangements. Join us in creating memorable experiences for our guests while enjoying a supportive environment that encourages teamwork and recognition.
Contact Details:
Deansgate Sof Alliance Hotelco Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Manager in Manchester
✨Get a Taste of the Scene
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✨Reach Out Directly to Deansgate Sof Alliance Hotelco Limited
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We think you need these skills to ace Front Desk Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Deansgate Sof Alliance Hotelco Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Deansgate Sof Alliance Hotelco Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
