At a Glance
- Tasks: Provide technical support, maintain IT security, and assist with cloud systems.
- Company: Join Deans Computer Services LTD, a supportive tech company in Leeds.
- Benefits: Earn £15,000 - £17,000, enjoy 25 days leave, and access Microsoft training.
- Other info: Structured training with opportunities for further qualifications and career growth.
- Why this job: Kickstart your IT career with hands-on experience and clear progression pathways.
- Qualifications: Passion for technology, good communication skills, and basic IT knowledge required.
The predicted salary is between 12000 - 14000 £ per year.
Overview
Baltic Apprenticeships is excited to partner with Deans Computer Services LTD to offer an excellent opportunity for a motivated individual to join as a Level 3 IT Apprentice based in Leeds. This role provides hands-on experience supporting IT systems, assisting with customer service, and developing key technical skills in a real-world environment. The successful candidate will be part of a dedicated team, working on tasks such as troubleshooting, maintaining hardware and software, and contributing to IT projects. Deans Computer Services LTD values integrity, teamwork and continuous improvement. They are committed to supporting their employees\\\' growth and development, providing a supportive environment where apprentices can build confidence and advance their careers. The successful candidate will benefit from structured training, including opportunities to gain Microsoft accreditations, with bonus incentives for additional qualifications. We are looking for someone with a strong passion for technology, good communication skills, and a desire to deliver excellent customer service. This apprenticeship is an ideal starting point for anyone eager to build a rewarding career in IT, with clear progression pathways available. In this role, you\\\'ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
Responsibilities
- Provide technical support: Assist staff and clients via phone, email, messaging, video calls, and tickets, troubleshooting hardware, software, and network issues.
- Maintain IT security: Support password resets, MFA, antivirus, encryption, group policies, and software updates.
- Install and upgrade equipment: Work with PCs, peripherals, network devices, and virtual or physical servers.
- Automate and solve tasks: Use basic scripts and processes to automate routine work and resolve IT problems.
- Support cloud and network systems: Assist with cloud services, understand wired/wireless networks, and help keep systems secure and efficient.
- A strong passion for IT and a genuine interest in technology
- Willingness to learn and develop new skills
- Basic understanding of computers, hardware, and software (even if self-taught)
- Ability to follow instructions and work both independently and as part of a team
- Strong problem-solving skills
- Minimum Grade 4 Maths and 5 English
- A desire to deliver excellent customer service and support
- Good verbal and written communication skills, You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
Salary, Hours & Benefits
- Monday - Friday 9:00 AM - 5:30 PM (37.5 hours pw)
- £15,000 - £17,000 Per annum
- 25 days annual leave plus bank holidays
- Christmas rota in place to maintain skeleton staff cover
- Access to training in Microsoft accreditations (e.g., Microsoft 365, Azure)
- Bonus payments available for achieving additional professional accreditations
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT. Afterwards, we\\\'ll support you to take the next steps, including further training and progression onto a Level 4 qualification. Your Training with Baltic Apprenticeships: This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You\\\'ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you\\\'ll accelerate your skills and get the qualification and confidence you need to thrive in IT. You\\\'ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
IT Apprenticeship in Leeds employer: Deans PLC
Deans Computer Services LTD is an exceptional employer for aspiring IT professionals, offering a supportive and collaborative work environment in Leeds. With a strong commitment to employee growth, the company provides structured training, including opportunities for Microsoft accreditations and bonus incentives for additional qualifications, ensuring that apprentices can confidently advance their careers in technology. The culture of integrity and teamwork fosters a sense of belonging, making it an ideal place for individuals eager to build a rewarding career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Apprenticeship in Leeds
✨Get Involved in Local Learning Communities
Join local adult education groups or community centres that host classes. It’s a great way to meet people in the same field, plus they often know about apprenticeship opportunities before they're posted online.
✨Leverage Your Network
Reach out to anyone you’ve met during your studies or any courses you’ve taken. Ask them if they know of any apprenticeship roles, especially in local education organisations, as they might just have the inside scoop on openings at places like Deans PLC.
✨Show Off Your Passion for Lifelong Learning
In interviews and conversations, express your enthusiasm for adult education. Share experiences where you’ve helped others learn or even ongoing projects you're involved in. It’ll set you apart and show you’re committed to the field.
✨Apply Early and Often!
Many apprenticeships have specific application windows, so don’t hesitate to apply as soon as you see a role that interests you—especially at Deans PLC. Keep checking their website and transfer any tips you gather from networking into your applications!
We think you need these skills to ace IT Apprenticeship in Leeds
Some tips for your application 🫡
Show Your Passion for Learning:When applying for an apprenticeship in adult continuing education, it's vital to highlight your enthusiasm for teaching adults and facilitating their learning journeys. Use your cover letter to share specific experiences that showcase your motivation to empower others and expand your own skills in this rewarding field.
Highlight Relevant Experience:Even if your experience isn't directly in education, include any relevant roles you've had, like mentoring, tutoring, or leading workshops. Showcase how these experiences shaped your understanding of adult learners and educational methods—this can really set you apart!
Tailor Your CV to the Educational Sector:Make sure your CV reflects your understanding of adult learning principles, and include any certifications or courses you've done in education or training. Using keywords that resonate with adult education can also help your application stand out to Deans PLC.
Be Ready to Discuss Your Learning Style:Since this apprenticeship is about fostering learning, be prepared to discuss how you learn best and how you can adapt to meet the needs of diverse adult learners. Think about including a short section in your cover letter that showcases your adaptability and commitment to personal growth in educational methods!
How to prepare for a job interview at Deans PLC
✨Show Your Passion for Education
In adult continuing education, demonstrating a genuine passion for teaching and learning is key. Be ready to share any experiences that showcase your enthusiasm for helping others learn, whether it's tutoring, mentoring, or even sharing your own learning journey.
✨Highlight Your Communication Skills
Effective communication is crucial in adult education. Prepare to discuss how you've adapted your communication style to suit different audiences. Maybe think of a time when you tailored your message for a group of learners with varying levels of experience.
✨Get Familiar with Learning Tools
As this is an apprenticeship, you'll likely be using various educational tools and platforms. Do a bit of homework on popular tools in the field like Learning Management Systems (LMS) or any specific software that Deans PLC uses, and be prepared for questions about your comfort level with technology.
✨Demonstrate Your Willingness to Learn
As an apprentice, your learning potential is as important as your current skills. Be ready to discuss how you approach learning new concepts and how you’ve adapted in previous roles. Showing that you’re keen to grow in this field can really set you apart!
