IT Apprenticeship

Overview

Baltic Apprenticeships is excited to partner with Deans Computer Services LTD to offer an excellent opportunity for a motivated individual to join as a Level 3 IT Apprentice based in Leeds. This role provides hands-on experience supporting IT systems, assisting with customer service, and developing key technical skills in a real-world environment. The successful candidate will be part of a dedicated team, working on tasks such as troubleshooting, maintaining hardware and software, and contributing to IT projects. Deans Computer Services LTD values integrity, teamwork and continuous improvement. They are committed to supporting their employees\\\’ growth and development, providing a supportive environment where apprentices can build confidence and advance their careers. The successful candidate will benefit from structured training, including opportunities to gain Microsoft accreditations, with bonus incentives for additional qualifications. We are looking for someone with a strong passion for technology, good communication skills, and a desire to deliver excellent customer service. This apprenticeship is an ideal starting point for anyone eager to build a rewarding career in IT, with clear progression pathways available. In this role, you\\\’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

Responsibilities

• Provide technical support: Assist staff and clients via phone, email, messaging, video calls, and tickets, troubleshooting hardware, software, and network issues.
• Maintain IT security: Support password resets, MFA, antivirus, encryption, group policies, and software updates.
• Install and upgrade equipment: Work with PCs, peripherals, network devices, and virtual or physical servers.
• Automate and solve tasks: Use basic scripts and processes to automate routine work and resolve IT problems.
• Support cloud and network systems: Assist with cloud services, understand wired/wireless networks, and help keep systems secure and efficient.
• A strong passion for IT and a genuine interest in technology
• Willingness to learn and develop new skills
• Basic understanding of computers, hardware, and software (even if self-taught)
• Ability to follow instructions and work both independently and as part of a team
• Strong problem-solving skills
• Minimum Grade 4 Maths and 5 English
• A desire to deliver excellent customer service and support
• Good verbal and written communication skills, You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

Salary, Hours & Benefits

• Monday – Friday 9:00 AM – 5:30 PM (37.5 hours pw)
• £15,000 – £17,000 Per annum
• 25 days annual leave plus bank holidays
• Christmas rota in place to maintain skeleton staff cover
• Access to training in Microsoft accreditations (e.g., Microsoft 365, Azure)
• Bonus payments available for achieving additional professional accreditations

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT. Afterwards, we\\\’ll support you to take the next steps, including further training and progression onto a Level 4 qualification. Your Training with Baltic Apprenticeships: This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You\\\’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you\\\’ll accelerate your skills and get the qualification and confidence you need to thrive in IT. You\\\’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.