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- Tasks: Provide 1st and 2nd line IT support to users via phone, email, and in person.
- Company: Join Dean Wilson, a respected legal practice in Brighton with a supportive IT team.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for growth in a fast-paced, tech-driven environment.
- Why this job: Make a real difference by helping users solve tech issues and improve their experience.
- Qualifications: Experience in IT support, strong problem-solving skills, and customer-focused attitude.
The predicted salary is between 30000 - 30000 £ per year.
Requirements
- Proven experience working in a 1st / 2nd line IT support role
- Strong working knowledge of Microsoft Office 365, Windows OS, and basic IP networking
- Excellent problem-solving skills with strong attention to detail
- Confident communicator with the ability to explain technical issues clearly to non-technical users
- Ability to manage multiple tasks and priorities in a fast-paced environment
- A professional, customer-focused approach with a commitment to delivering high quality support
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are desirable but not essential
Responsibilities
- Provide 1st and 2nd line technical support to end users via phone, email, and in person
- Troubleshoot and resolve issues relating to Microsoft Office 365, Windows operating systems, and IP networking
- Install, configure, and maintain IT hardware and software applications
- Assist with the setup, maintenance, and management of user accounts, permissions, and access rights
- Monitor, manage, and update IT support tickets, ensuring timely resolution and a high standard of customer service
- Perform regular system updates and patches to maintain system performance, reliability, and security
- Offer clear technical guidance to users, helping them confidently use IT systems and applications
- Accurately document support activities, resolutions, and processes within the IT ticketing system
- Work closely with other members of the IT team to share knowledge and ensure consistent support delivery
- Keep up to date with emerging technologies and industry best practice to help improve IT services
We are Dean Wilson, a well-established and respected legal practice located in Brighton, East Sussex. We are seeking a proactive and customer-focused IT Service Desk Technician to join our IT team on a 6-month fixed contract. This office-based role offers a competitive salary between £30,...
IT Service Desk Technician in Brighton employer: Dean Wilson LLP
Contact Detail:
Dean Wilson LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Service Desk Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and problem-solving skills. We recommend practising common IT support scenarios so you can showcase your expertise in Microsoft Office 365 and Windows OS during the chat.
✨Tip Number 3
Don’t forget to highlight your communication skills! Being able to explain technical issues clearly to non-technical users is key. We suggest preparing examples of how you've done this in past roles to impress your interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Desk Technician in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support. We want to see how your skills with Microsoft Office 365 and Windows OS shine through, so don’t hold back!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky tech issues before. We love a good story about how you turned a problem into a solution, especially if it involved helping non-techy users.
Be Professional and Personable: Remember, we’re looking for someone who can communicate clearly and maintain a customer-focused approach. Use your application to show us that you can balance professionalism with a friendly attitude.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dean Wilson LLP
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365, Windows OS, and basic IP networking. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you have the hands-on experience they’re looking for.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be dealing with non-technical users, being able to break down complex issues into easy-to-understand language is key. Consider role-playing with a friend to refine your communication skills.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT problems before. Think about the steps you took, the tools you used, and the outcome. This will demonstrate your analytical thinking and attention to detail, which are crucial for this role.
✨Be Customer-Focused
Highlight your commitment to providing excellent customer service. Share experiences where you went above and beyond to help a user or improve their experience. This will resonate well with their professional, customer-focused approach.